Veterinary Client Service Representative

Thrive Pet Healthcare; North Little Rock (AR); On-site; USD 2,066,400 - 2,341,920; Full time

Benefits offered by this job

401(k) with employer match

Paid parental leave

Purr-ental leave

Backup childcare

Mental health resources

Free CE courses

Job summary

After Hour Animal Hospital, an Thrive Pet Healthcare partner, is seeking a Veterinary Client Service Representative for emergency care. This full-time role includes weekday and weekend shifts with swing/overnight availability.

You will support clients in a fast-paced ER setting and collaborate with a skilled veterinary team. We value outstanding customer service, strong communication, and the ability to multi-task.

Qualifications

• Customer service skills; veterinary experience preferred.
• Strong communication skills.
• Self-motivated and able to work well on a team.
• Flexible scheduling availability.
• Able to learn quickly.

Responsibilities

• Organize and maintain tremendous attention to detail.
• Multi-task and manage time effectively.
• Excellent communication and listening skills.
• Professional and pleasant phone etiquette.
• Computer skills required.
• Accurate accounting skills.
• Strong problem-solving abilities.

Skills

customer service

communication

team player

flexible scheduling

quick learner

self-motivated

ER experience

Education

Job description

Veterinary Client Service Representative – Emergency

After Hour Animal Hospital, a Thrive Pet Healthcare partner.

North Little Rock, AR

Full-time—Weekday/weekend, swing/overnight availability required; 3-4 days/week

Who We Are

After Hour Animal Hospital is looking for a client service representative to join our team full-time as part of the Thrive Pet Healthcare community.

At After Hour Animal Hospital, a Thrive Pet Healthcare partner, we are a fully equipped emergency veterinary hospital with radiology, in-house laboratory, ultrasound, endoscopy, and a surgery suite.

Qualifications

• possesses superior customer service skills--veterinary experience required-ER experience is a bonus
• has strong communication skills
• is self-motivated
• works well on a team
• has scheduling flexibility
• is a quick learner

Responsibilities

• Organization and tremendous attention to detail is a must.
• Must be able to multi-task and manage time effectively.
• Excellent communication and listening skills.
• Has professional and pleasant phone etiquette.
• Computer skills required.
• Accurate accounting skills are a must.
• Strong problem-solving abilities (judgment, logic, creativity, conflict resolution).

You’ll Grow with Us

Skills

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – Our Care In Action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay: $15-17/hr
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance
• Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $15-17/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.