Veterinary Client Service Representative

Metropolitan Animal Emergency and Specialty Center; Rockville (MD); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for when you adopt a宠

Subsidized backup childcare and elder 

Expert advice, support and network

FREE CE courses

Pet perks and veterinary service dis

Student loan support tools

Job summary

Metropolitan Animal Emergency and Specialty Center in Rockville, MD is seeking a full-time Veterinary Client Service Representative to support clients and their pets during critical moments of care. You’ll assist with admissions, coordinate communications, and provide compassionate, organized service throughout treatment and discharge.

This Thrive Pet Healthcare role offers growth through ThriveU courses, live workshops, and a nationwide network of emergency and specialty hospitals.

Qualifications

• Minimum 2 years of clinical veterinary experience required
• Must have ability to work overnights, weekends and some holidays.
• Superior/advanced interpersonal skills
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

Responsibilities

• Welcome clients and facilitate patient admissions
• Deliver exceptional communication and support throughout treatment and discharge
• Provide compassionate, organized service during critical moments of care

Skills

Clinical veterinary experience

Overnight/weekend availability

Interpersonal skills

Positive work attitude

Self-motivated

Communication and organization

Job description

Description

Metropolitan Animal Emergency and Specialty Center is looking for a full-time Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community in Rockville, MD.

About You

You’ll play an important role in pets’ lives by providing compassionate support to clients and their beloved companions during critical moments of care. Your life-changing work will range from welcoming clients and facilitating patient admissions, to delivering exceptional communication and support throughout the treatment and discharge process.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Minimum 2 years of clinical veterinary experience required
• Must have ability to to work overnights, weekends and some holidays.
• Superior/advanced interpersonal skills
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $19 – $23 / hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.