Veterinary Client Service Representative

Care-Veterinary-Center; Frederick (MD); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare and elder 

Expert advice, discounts for fertility

Free CE courses

Pet perks and veterinary service dis-c

Student loan support

Job summary

CARE Veterinary Center is seeking a full-time Client Service Representative to join our Day Shift team in Frederick, MD. You will coordinate appointments, manage admissions and discharges, and deliver outstanding client service to families navigating their pet's visit.

Join Thrive Pet Healthcare and grow alongside a network providing learning opportunities, leadership development, and a supportive workplace with competitive benefits.

Qualifications

• Minimum 1 year of clinical veterinary experience.
• Customer/Client Service experience required.
• Superior/advanced technical skills.
• Possesses a positive work attitude.
• Self-motivated.
• Excellent communication and organization skills.

Responsibilities

• Coordinate appointments and manage patient admissions and discharges.
• Provide exceptional client service and support families through every step of their pet's visit.
• Create welcoming, supportive experiences for clients and patients.

Skills

Client service

Communication

Organization

Positive attitude

Self-motivated

Technical skills

Job description

Description

CARE Veterinary Center is looking for a full-time Client Service Representative (CSR) to join our Day Shift team as part of the Thrive Pet Healthcare community in Frederick, MD.

About You

You’ll play an important role in pets’ lives by creating a welcoming and supportive experience for clients and patients alike. Your life-changing work will range from coordinating appointments and managing patient admissions and discharges, to providing exceptional client service and helping families navigate every step of their pet's visit.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Minimum 1 years of clinical veterinary experience
• Customer/Client Service experience required
• Superior/advanced technical skills
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $18 – $22 /hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.