Veterinary Client Service Representative

VCA Animal Hospitals, Inc; Langhorne (Bucks County); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Delaware Valley Animal Hospital in Langhorne, PA is seeking a part-time experienced Client Service Representative to join our team. The CSR handles busy phones, greets clients, schedules appointments and assists with payments and product recommendations.

The role emphasizes excellent customer service, accurate record-keeping, and educating clients on basic pet care while maintaining a clean, welcoming hospital environment. Weekends alternate; no Sundays.

Qualifications

• Experience in a veterinary clinic preferred but not required.
• Ability to handle busy phones and interact with clients.
• Strong customer service skills and professional demeanor.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Schedule and confirm appointments; place follow-up calls.
• Explain and process fees; assist with product selections.
• Educate clients on basic animal care and prevention.
• Maintain medical records, charts and correspondence.
• Ensure hospital cleanliness and proper facility upkeep.

Skills

Customer service

Phone handling

Scheduling

Payments processing

Product recommendations

Client education

Medical records

Team collaboration

Job description

Veterinary Client Service Representative

VCA Delaware Valley Animal Hospital in Langhorne, Pa. is seeking a part time experienced Client Service Representative to join our team. Experience in a veterinary clinic is preferred, but not necessary. The qualified candidate should be able to handle busy phones, and enjoy interacting and helping people. The CSR's in our hospital are extremely important members of the support team and impact greatly on the everyday flow of the hospital. Schedule will be a combination of days, evenings, and must be able to work every other Saturday. No Sundays.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com