Veterinary Client Service Representative

Thrive Pet Healthcare; Hoffman Estates (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive pay $18-20/hr

401(k) with employer match

Mental health resources

Paid parental leave

FREE CE courses

Pet perks and veterinary service discounts

Job summary

Thrive Pet Healthcare in Hoffman Estates is hiring a Veterinary Client Service Representative, a temporary, full-time position requiring key customer service skills. This role is critical in providing care to pets and their families, ensuring that both clients and patients receive the best support.

The ideal candidate has previous veterinary customer service experience and flexible availability. Thrive Pet Healthcare offers competitive pay and numerous benefits including 401(k) with employer match, mental health resources, and subsidized childcare.

Qualifications

• Previous veterinary customer service experience is required.
• Experience as an ECC/Specialty Veterinary Client Service Representative is preferred.

Responsibilities

• Provide end-to-end customer service for patients and clients.
• Assist in ensuring patients' care and satisfaction.

Skills

Veterinary customer service experience

Flexible availability - nights, weekends, holidays

Job description

Description

Veterinary Client Service Representative

Thrive Pet Healthcare Specialists

RELIEF-Full-time-Temporary position-3-day work week-dayshift 7a-7p/8a-8p

Hoffman Estates, IL

About You

You’ll play an important role in pets’ lives by providing end-to-end customer service for our precious patients and clients.

The success of your patients’ care matters to you, and your success matters to us.

Thrive Pet Healthcare Specialists are looking for a temporary Client Service Representative to join us as part of the Thrive Pet Healthcare community.

As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.

About The Hospital

At Thrive Pet Healthcare Specialists, we provide emergency, specialty, and critical care for dogs and cats in Hoffman Estates and the greater Chicago area. Located on Higgins Road, we are conveniently located to support all the pets in Hoffman Estates, Chicago, and surrounding communities. Our 25,000 square foot multi-specialty, 24/7 emergency facility provides streamlined, advanced care services for patients' critical and specialty care needs. Designed with an open floor plan and equipped with innovative technology, Thrive Pet Healthcare Specialists Hoffman Estates promotes collaboration and best-in-class care.

Your Experience & Skills

• previous veterinary customer service experience is required.
• experience as an ECC/Specialty Veterinary Client Service Representative is preferred.
• flexible availability--nights, weekends, holidays

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay $18-20/hr
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18-20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.