Veterinary Client Liaison

Ethos Veterinary Health; Estero (FL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

401(k) with employer match

Employee pet discount

Continuing Education (CE) opportunity

Leadership development and career grow

Job summary

Florida Veterinary Referral Center in Estero, FL is seeking a full-time Veterinary Client Liaison to enhance client communication and care coordination for hospitalized and specialty patients.

You’ll serve as the main client contact, update families, educate on treatment plans, and support seamless hospital operations, including scheduling and referrals. English fluency and strong communication are essential.

Qualifications

• Minimum of 3 years of veterinary experience required.
• Licensed Veterinary Technician (CVT, LVT, or RVT) preferred.
• Emergency and/or specialty hospital experience preferred.
• Fluent English speaking and reading skills required.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with veterinary practice management software and Microsoft Office.
• Bilingual or multilingual communication skills are a plus.
• Fear Free Certified Professional preferred.

Responsibilities

• Serve as the primary point of contact for clients with hospitalized and specialty patients.
• Provide timely patient updates by phone, email, text message, and other communication platforms.
• Educate clients on treatment plans, procedures, medications, post-operative care, and discharge instructions.
• Translate complex medical information into clear, easy-to-understand language.
• Provide compassionate emotional support throughout each patient’s treatment journey.
• Address client questions and concerns promptly while escalating issues appropriately.
• Promote an exceptional client experience through proactive communication and follow-up.
• Participate in patient rounds to remain informed of patient status and treatment plans.
• Collaborate with veterinarians and staff to ensure continuity of care.
• Coordinate scheduling of specialty appointments and prescription fulfillment.

Education

3 years veterinary experience

Licensed Veterinary Technician (CVT, LVT, or RVT) preferred

Tools

Veterinary practice management software

Job description

Veterinary Client Liaison | $25–$29/hrbased on experience and clinical certification

Florida Veterinary Referral Center| Estero, FL

Full-Time | Five 8-Hour Day Shifts | Schedule to Include Weekends & Holidays

Florida Veterinary Referral Center (FVRC) is seeking a full-time Veterinary Client Liaison to join our Clinical team in Estero, FL. This role is ideal for an experienced veterinary professional who excels at client communication, care coordination, and building trusting relationships during every stage of a patient's treatment. As the primary connection between clients and our medical team, you'll play a vital role in ensuring compassionate communication while supporting exceptional specialty and emergency patient care.

Compensation

• $25–$29/hour based on experience and clinical certification

Full-Time Benefits

• Medical, dental, and vision insurance
• Generous paid time off
• 401(k) with employer match
• Employee pet discount
• Continuing Education (CE) opportunities
• Leadership development and career growth opportunities
• Commitment to work-life balance
• And more!

Schedule

• Full-Time
• Five 8-hour day shifts
• Weekend and holiday rotations required

Responsibilities

Client Communication & Support

• Serve as the primary point of contact for clients with hospitalized and specialty patients.
• Provide timely patient updates by phone, email, text message, and other communication platforms.
• Educate clients on treatment plans, procedures, medications, post-operative care, and discharge instructions.
• Translate complex medical information into clear, easy-to-understand language.
• Provide compassionate emotional support throughout each patient's treatment journey.
• Address client questions and concerns promptly while escalating issues appropriately.
• Promote an exceptional client experience through proactive communication and follow-up.

Care Coordination

• Participate in patient rounds to remain informed of patient status and treatment plans.
• Collaborate with veterinarians, Veterinary Technicians, pharmacy staff, Client Service Representatives, and specialty departments to ensure continuity of care.
• Coordinate communication between Emergency and Specialty Services.
• Assist with scheduling specialty appointments as needed.
• Work with pharmacy staff to coordinate prescription fulfillment.

Team Collaboration

• Foster effective communication between clients and the medical team.
• Support hospital staff during challenging client interactions.
• Identify opportunities to improve communication processes and client satisfaction.
• Maintain confidentiality while demonstrating sound judgment and professionalism.

Conflict Resolution

• Address client concerns respectfully and professionally.
• De-escalate emotionally charged situations with empathy and confidence.
• Partner with hospital leadership to resolve concerns and maintain positive client relationships.

Administrative Support

• Document client communications accurately within the medical record.
• Support departmental workflow and operational efficiency.
• Assist with hospital initiatives focused on improving client experience and service quality.
• Participate in referral relationship initiatives, quality improvement projects, and other special assignments as needed.

Qualifications

• Minimum of 3 years of veterinary experience required,Licensed Veterinary Technician (CVT, LVT, or RVT) preferred
• Previous emergency and/or specialty veterinary hospital experience preferred
• Fear Free® Certified Professional preferred
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and time management abilities, ability to prioritize multiple responsibilities in a fast-paced hospital environment
• Professional demeanor with exceptional integrity and confidentiality, strong conflict resolution and client service skills
• Proficiency with veterinary practice management software and Microsoft Office
• Bilingual or multilingual communication skills are a plus
• Fluent English speaking and reading skills required

About the Hospital

Florida Veterinary Referral Center (FVRC) is a leading emergency and specialty veterinary hospital dedicated to providing advanced medical care through collaboration, innovation, and compassion. Our experienced team of specialists, emergency clinicians, Veterinary Technicians, and support professionals work together to deliver exceptional care while creating an outstanding experience for pets, their families, and referring veterinarians.

We are committed to fostering a supportive workplace built on teamwork, professional development, and clinical excellence.

Surrounding Areas

Located in Estero, FL, Florida Veterinary Referral Center is conveniently accessible from Fort Myers, Bonita Springs, Naples, Cape Coral, Lehigh Acres, San Carlos Park, and surrounding Southwest Florida communities. The area offers beautiful Gulf Coast beaches, year-round outdoor recreation, excellent dining and shopping, and a vibrant coastal lifestyle, making it an outstanding place to grow your veterinary career.

Estero, FL

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.