Client Experience Specialist

Ethos Discovery; Gilbert (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid Time Off

Quarterly bonuses

CE allowance

Overnight pay differential

Job summary

Ethos Discovery's AVECCC Gilbert location is seeking a Client Experience Specialist to support clients and pets in a busy 24-hour veterinary emergency center. The role includes receptionist duties, greeting clients, handling calls, and providing timely updates while maintaining accurate records.

The position offers full-time or part-time hours with a Sunday-Wednesday schedule, 7pm-7am shifts, and competitive hourly pay. Benefits include health insurance options, paid time off, and bonuses.

Qualifications

• One year of experience in client-facing roles or reception.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and data entry.

Responsibilities

• Demonstrate excellent customer service and communication skills.
• Display compassion and patience toward clients.
• Answer incoming calls from clients, veterinarians, and employees.
• Greet clients and pets upon arrival.
• Handle emergency situations efficiently and calmly.
• Present billing estimates and collect payments.
• Admit and discharge animal patients.
• Provide regular updates to clients regarding pet status or wait time.
• Document phone conversations in the electronic system.
• Maintain patient records and complete paperwork.

Skills

Customer service

Communication

Multitasking

Computer proficiency

Team collaboration

Education

High School Diploma or GED

Job description

Client Experience Specialist - AVECCC Gilbert, Arizona
$17-$24 per hour

Full-time or Part-time opportunity in Gilbert, Arizona

Schedule: Sunday - Wednesday, 7p-7a (a variation of 3/12-hr shifts)

AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. As a Veterinary Receptionist, you'll be the first point of contact for clients and pets, working closely with a clinical team that partners with neurologists, internists, dermatologists, oncologists, and a surgical team to provide the highest quality care to our patients.

Why Join Arizona Veterinary Emergency & Critical Care Center (AVECCC)

At Arizona Veterinary Emergency & Critical Care Center (AVECCC), part of Ethos Veterinary Health, you'll join an organization that prides itself on its core values to drive a dynamic culture.

We offer a unique training program with many opportunities to learn and grow, from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness.

In your day-to-day, you will:

• Demonstrate excellent customer service and communication skills
• Display compassion and patience toward clients
• Answer incoming phone calls from clients, veterinarians, and employees
• Greet clients and pets upon arrival
• Handle emergency situations efficiently and calmly
• Present billing estimates to clients and collect payment for bills
• Admit and discharge animal patients
• Provide regular updates to clients regarding the status of their pet and/or wait time
• Document phone conversations in the electronic system
• Maintain and file patient records and complete all necessary paperwork
• Enter patient information into the company electronic system
• Maintain cleanliness of the facility, including sweeping, mopping, and wiping down surfaces
• Complete other tasks assigned by your supervisor
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

What You Bring

• High School Diploma or GED
• One year of experience as a Client Administrator, Receptionist, or in a customer service related job
• Computer proficiency
• Ability to multitask
• A collaborative mindset and commitment to exceptional patient care

Preferred:

• Familiarity with popular breeds of dogs and cats
• Knowledge of veterinary medical terms
• Education or experience in the veterinary field
• Ability to work various shifts, including all major holidays

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance

• Competitive pay
• Quarterly bonuses
• CE allowance
• Full benefit packages
• 401K with a company match
• Overnight pay differential
• Paid Time Off

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.