Veterinary Client Experience Specialist

FMA Animal Hospital; Westwood (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Vision Insurance

401k with company match

Paid time off

Job summary

FMA Animal Hospital in Westwood, KS seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our new state-of-the-art facility. The role manages appointments, patient flow, phone and in-person interactions, and helps clients with essential information about services.

We offer a full-time position with a competitive hourly wage and a comprehensive benefits package. Join a team focused on compassionate client service, organized operations, and growth in a modern

Qualifications

• 1+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to provide compassionate, professional service to clients in routine and emotional situations.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Front-desk

Organization

Time management

Team collaboration

Calm under pressure

Job description

FMA Animal Hospital in Westwood, KS seeks a Veterinary Receptionist / Client Service Representative to be the welcoming face of our new state-of-the-art facility. The role manages appointments, patient flow, phone and in-person interactions, and helps clients with essential information about services.

We offer a full-time position with a competitive hourly wage and a comprehensive benefits package. Join a team focused on compassionate client service, organized operations, and growth in a modern