Veterinary Client Experience Specialist

Thrive Pet Healthcare; West Medford (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources, Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a宠

Subsidized backup childcare and elder

Expert advice, support and network for

FREE CE courses

Pet perks and veterinary service discs

Student loan support tools and

Job summary

Thrive Pet Healthcare in Medford, MA is hiring a Veterinary Client Service Representative for a full-time, on-site role. The position requires 30–40 hours per week, including some weekends and holidays, and involves client communication, data entry, payments, and appointment scheduling.

Starting pay is $17–$19 per hour, with benefits and opportunities in a growing veterinary network. Experience in veterinary settings is preferred but not required; lifting up to 50 pounds is expected.

Qualifications

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Skills

Customer service

Education

High School Diploma or equivalent, AAS or higher preferred

Job description

Thrive Pet Healthcare in Medford, MA is hiring a Veterinary Client Service Representative for a full-time, on-site role. The position requires 30–40 hours per week, including some weekends and holidays, and involves client communication, data entry, payments, and appointment scheduling.

Starting pay is $17–$19 per hour, with benefits and opportunities in a growing veterinary network. Experience in veterinary settings is preferred but not required; lifting up to 50 pounds is expected.