Veterinary Client Experience Lead – Hospital Relations

University of Georgia; Athens (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Retirement Plan

Benefits Eligible

Job summary

University of Georgia's Vet Teaching Hospital seeks a Client Relationship Officer to own the investigation of client complaints and ensure timely, professional resolution. You will triage inquiries across services, coordinate with clinicians and staff, and steer care that supports client satisfaction and hospital standards.

This role emphasizes centralized tracking, data-driven insights, and collaboration with hospital leadership to improve operations and the client experience.

Qualifications

• Bachelor's degree in a related field or equivalent and 2 years of professional experience.
• Preferred qualifications include experience in a medical environment handling client complaints regarding charges, services or treatment.

Responsibilities

• Serve as the chief investigator for client complaints, grievances, or service issues involving hospital patients, services and staff.
• Greet, communicate with clients to gather information and provide professional, compassionate support.
• Investigate complaints by coordinating with clinicians, faculty, staff, and hospital departments.

Skills

Communication

Conflict resolution

Organizational skills

Critical thinking

Professionalism and confidentiality

Empathy

Healthcare operations knowledge

Education

Bachelor's degree or equivalent

Job description

University of Georgia's Vet Teaching Hospital seeks a Client Relationship Officer to own the investigation of client complaints and ensure timely, professional resolution. You will triage inquiries across services, coordinate with clinicians and staff, and steer care that supports client satisfaction and hospital standards.

This role emphasizes centralized tracking, data-driven insights, and collaboration with hospital leadership to improve operations and the client experience.