Veterinary Client Care Representative

Veritas Veterinary Partners; Wheat Ridge (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Mental health support with Talkspace

CE allowance and PTO

401k with company match

Medical, vision & dental insurance (部分

6 weeks paid parental leave

Paid time off

Job summary

Wheat Ridge Animal Hospital, part of Veritas Veterinary Partners, seeks a Client Care Representative to be the caring first contact for pet owners and families. You will guide clients to specialty or emergency services, schedule consultations, and help navigate admissions and hospital care with empathy and efficiency.

The role emphasizes compassionate client service, accurate record-keeping, and collaboration with clinical teams in a fast-paced, 24/7 hospital setting in Wheat Ridge, CO.

Qualifications

• Passion for helping people and pets
• Calm, empathetic, solution-focused in stressful situations
• Strong listening and communication skills
• Professional, compassionate approach in client interactions
• Excellent organization in a fast-paced environment
• Able to learn multiple computer systems quickly

Responsibilities

• Serve as the first contact for pet owners, creating a welcoming experience
• Guide clients to appropriate specialty or emergency services
• Schedule consultations and coordinate admissions/discharges
• Explain services and care options to families
• Maintain client/patient records, process payments, support hospital operations
• Collaborate with clinical/administrative teams to ensure high-quality client experience

Skills

Empathy

Active listening

Communication

Organization

Problem solving

Job description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

When a pet owner contacts Wheat Ridge Animal Hospital, they are often facing one of the most stressful moments in their pet’s life. As a Client Care Representative, you are the first connection to care—the reassuring voice that helps families feel supported, informed, and confident they’ve come to the right place. This is more than a traditional reception or call center position. You serve as an advocate for pets and their families, helping clients navigate specialty and emergency services with compassion, efficiency, and professionalism. Every interaction is an opportunity to demonstrate our Care First philosophy and ensure pets receive the exceptional care they need. Wheat Ridge Animal Hospital is a 24/7 specialty and emergency hospital staffed by board-certified specialists across multiple disciplines. As part of Veritas Veterinary Partners, we are committed to Truth in Medicine and Trust in Partnerships. The work can be fast-paced and emotionally charged, but it is also meaningful, rewarding, and essential to the care we provide.

How you'll make a difference

• Serve as the first point of contact for pet owners, creating a welcoming and supportive experience from the very first conversation
• Guide clients to the appropriate specialty or emergency services based on their pet’s needs;
• Schedule consultations, coordinate admissions and discharges, and ensure a smooth client experience throughout their visit
• Help families understand available services and care options while reducing barriers to access
• Maintain accurate client and patient records, process payments, and support hospital operations through timely documentation
• Collaborate closely with clinical and administrative teams to deliver a seamless, high-quality experience for every client; and contribute to a culture where exceptional service, teamwork, and compassion are the standard.

What you will bring

• A genuine passion for helping people and the pets they love
• The ability to remain calm, empathetic, and solution-focused during emotional or high-stress situations
• Strong active listening skills and the ability to identify client needs while providing clear guidance and support
• Excellent verbal and written communication skills with a professional and compassionate approach
• Strong organizational skills and attention to detail in a fast-paced environment
• Confidence navigating multiple computer systems and learning new technology quickly
• Previous experience in veterinary medicine, healthcare, customer service, or a related client-facing role is preferred.

Salary & Schedule

• $20.00 - $24.00/hour, based on experience
• Front desk Sunday, 12:00pm - 10:00pm. Phone room Monday through Wednesday, 9:00am - 7:00pm
• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!

Wheat Ridge Animal Hospital is Hiring… and so is everyone else. So, what is unique about our hospital?

Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep stride with the advancements in veterinary medicine.
With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork.
Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco sustainability actions, support of local businesses and law enforcement pet care.
We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.

Location:

10140 W 44th Ave, Wheat Ridge, CO 80033

Base Pay

$20 - $24 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.