Client Care Supervisor

Veritas Veterinary Partners; Wheat Ridge (CO); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Sign-on bonus

Mental health support

Continuing education support

401(k) retirement plan with company match

Medical, vision, and dental insurance options

Paid time off

Job summary

A veterinary services provider in Wheat Ridge is seeking a Client Care Team Leader to oversee customer service operations. You will manage the client experience, handle team training, and ensure exceptional service delivery in our veterinary clinic. Experience in the veterinary field and leadership skills are essential. Competitive hourly pay and comprehensive benefits offered.

Qualifications

• Experience working in a veterinary clinic required.
• Leadership experience preferred.
• Knowledge of handling staff schedules.

Responsibilities

• Oversee client care team and ensure high customer service standards.
• Assist with resolving client disputes.
• Train new employees.

Skills

Client communication

Conflict resolution

Leadership

Experience in veterinary clinic

Tools

EzyVet

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$25.00/hr - $30.00/hr

World Class Medicine. Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

About the job:

This position will require you to oversee the entire Client Care team. You’ll be responsible for all aspects of client experience, client communication, and managing all job responsibilities of the client care team.

How you'll make a difference

• Work at the direction of the Client Experience Manager to ensure consistent delivery of the highest level of customer service
• Assist with resolving client disputes
• Ensure a positive experience for those in our lobby
• Ensuring high quality phone edict
• Working closely with the Client Experience Manager when hiring new staff members
• Training new employees
• Help to create and maintain an overall smooth running client care experience

What you will bring

• Experience working in a veterinary clinic required
• Experience working in a specialty practice preferred, but not required
• Leadership experience preferred
• Experience with EzyVet is preferred, but not required
• Knowledge of handling staff schedules
• Handling of employee reviews
• Effective techniques for employee conflict resolution
• Approving timecards, scheduling at the direction of the Client Experience Manager

Schedule

Tuesdays 11:00am – 9:00pm; Thursdays through Saturdays 11:00am – 9:00pm

Salary

$25.00 – $30.00 an hour

Benefits

• Highly competitive salary based on experience
• Sign-on bonus
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401(k) retirement plan options with company match
• Medical, vision, and dental insurance options – some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!

Wheat Ridge Animal Hospital is Hiring… and so is everyone else. So, what is unique about our hospital? Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep stride with the advancements in veterinary medicine. With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork. Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement and personal and career development; we are also committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco sustainability actions, support of local businesses and law enforcement pet care. We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.

Location: 10140 W 44th Ave, Wheat Ridge, CO 80033

Base Pay: $25 USD - $30 USD

Seniority level: Not Applicable

Employment type: Full-time

Industry: Software Development, Technology, Information and Internet, and IT Services and IT Consulting

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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