Client Concierge

Chewy; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Chewy Vet Care in Miami is hiring a full-time Client Concierge to join our veterinary care practice team. You will be the first point of contact, delivering a welcoming experience and supporting veterinarians, technicians, and staff with outstanding service.

You will manage patient intakes, handle phone communications, and use our Practice Information Management System (PIMS) to document updates and care instructions. A compassionate, fast-paced, team-oriented demeanor is essential.

Qualifications

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast paced, self-starter environment.

Responsibilities

• Serve as Chewy Vet Care’s first point of support by creating a welcoming experience that sets the standard for exceptional service.
• Focus on embodying the Chewy Vet Care culture to work collaboratively with peers and deliver the pet parent WOW experience.
• Manage all patient intakes and front-end client-facing interactions with empathy and professionalism.
• Assist pet parents with medical care information and resolve issues promptly.
• Handle incoming/outgoing calls with high quality, accuracy, and compliance.
• Document client communications and care updates in the Practice Information Management System (PIMS).
• Ensure medical records, contracts, consent forms, and authorizations are completed and filed.
• Follow SOPs and SOCs.

Skills

Customer service

Communication

Empathy

Team collaboration

Tools

PIMS

Job description

Job Description:

Client Concierge

Our Opportunity:

At ChewyVet Care,we’rechanging the veterinary care experience from the ground up! It starts by creating a culture and work environment where veterinary teams can succeed every day. With the launch of our new vet clinics in early 2024, we are looking fora full-time Client Concierge to join ourChewy Vet CarePractice Team. Asclinicalteam member,you’llwork in a practice designed from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric work environment where, together, we deliver care that starts with a visit and lasts a lifetime!

Chewy Vet Care is a comprehensive pet healthcare practice that delivers connected care through a gold standard of veterinary medicine. Our mission is clear - to become the most trusted and convenient destination for pet parents, and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.We’llprovide excellent benefits, scheduling options that fit your lifestyle, and growth opportunities to enhance your clinical and leadership aspirations. Join the team that understands that caring for the pets we love starts with greater care for our veterinary teams.

What You’ll Do:

• Serve as Chewy Vet Care’s first point of support by creating a welcoming experience that sets the standard for exceptional service. Uphold our mission to be the most trusted and convenient destination for pet parents and partners everywhere.

• Focus onembodying theChewy Vet Careculture to work collaboratively with your peers anddelivering the pet parentWOW experience within the practice, providing stellar service and communication, in addition to supportingyour practice’sveterinarians, veterinary technicians, veterinary assistants, and practice manager.

• Responsible formanaging all patient intakes and providing all front-end client-facing interactions.This role requires strong social and communication skills to actively engage with pet parents whiledemonstratingempathy, personalized care, and professionalism.

• Performcustomer service skills toassistpet parents with providing medical care to their pet, resolving any issues promptly.

• Handle incoming and outgoing phone communications whilemaintainingthe highest standard of quality, accuracy, and compliance.

• Utilizeintegrated technology, includingproficiencyin thecorrespondingPractice Information Management System (PIMS) to accurately document client communications, medical updates, and follow-up instructions. Ensure seamless care and continuity across the team.

• Ensuresall medical records, client contracts, consent forms, and authorizations are accurately completed, documented, and filed to support consistent patient care and compliance.

• Understand and followthe practice’sStandard Operating Procedures (SOP) and Standards of Care (SOC)

• Act responsibly given the pharmacy holdings of thepractice.

• AssistPractice Manager with communicating on inventory needs.

• Clean workspaces after every patient interaction.

• Participation in self-development courses andChewy Vet Carerequiredcompliance training.

• Perform related duties and assignments as directed by management.

• May berequiredto workweekends,position may require some travel.

Whatyou’llneed :

• 1-2years working in a customer-focused environment, veterinarypreferred.

• Strong ability to connect with clients anddemonstrateempathy and compassion.

• Excellentsocial, verbal / written communication, observational, and analytical skills.

• Passionate about helping people and pets with empathy and excellent customer service focus.

• Thrives in a fast paced, self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.

• Frequentlylift upto 50 pounds.

• Frequentlylift upto 70 pounds using an optional team lift.

• Rarely lift greater than 70+ pounds using a team lift.

• Stand, push, pull, carry, squat, and kneel.

ChewyVet Careis committed to equal opportunity.We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have questions about your application, please contact [e-mail].

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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