Veterinary Care Coordinator — Client Services

Healthypawsveterinarycenter; Little Elm (TX); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Retirement plan

Pet discounts

Wellbeing resources

Career development

Job summary

Healthy Paws Veterinary Center in Little Elm, TX is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative tasks and deliver exceptional service to clients while supporting veterinarians and hospital staff.

The role emphasizes front-desk workflow, scheduling, basic pet-care coordination, and accurate data entry in our practice management system. A HS diploma and strong customer service are essential, with at least one year of related experience

Qualifications

• 18 years of age or older to be considered
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• With 1 year of related experience preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Data entry

Scheduling

Education

High School Diploma or GED

Job description

Healthy Paws Veterinary Center in Little Elm, TX is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will perform administrative tasks and deliver exceptional service to clients while supporting veterinarians and hospital staff.

The role emphasizes front-desk workflow, scheduling, basic pet-care coordination, and accurate data entry in our practice management system. A HS diploma and strong customer service are essential, with at least one year of related experience