Emergency Veterinary Care Coordinator

Vicar Operating, Inc. dba VCA; Aurora (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision)

401(k) match

Paid vacation/sick time

Pet care discounts

Mental wellness subscriptions

Referral bonuses

Job summary

VCA Aurora Animal Hospital in Aurora, IL is seeking an Emergency Patient Care Coordinator to join our team. This full-time role requires weekend and evening shifts, with a schedule of Wed-Fri and Sun 7am-6pm, and offers opportunities to support doctors, technicians, and clients in delivering prompt, compassionate care.

You will manage client education, billing accuracy, and medical records while collaborating across departments.

Qualifications

• Confidence around pets.
• Medical background such as veterinary technician, human healthcare, or pharmaceutical.
• Medical terminology training.
• Ability to work weekends and evenings (overnight position).

Responsibilities

• Serve as a primary contact for clients, providing in-depth education on treatment plans, procedures, and discharge instructions.
• Coordinate patient care services to ensure efficient workflow and continuity of care.
• Accurately enter and review charges to maintain precise billing and medical records.
• Collaborate with all hospital departments to support seamless communication and patient care.
• Manage and maintain medical records, charts, reports, and correspondence with accuracy and confidentiality.

Skills

Pet care

Medical terminology

Shift flexibility

Job description

VCA Aurora Animal Hospital in Aurora, IL is seeking an Emergency Patient Care Coordinator to join our team. This full-time role requires weekend and evening shifts, with a schedule of Wed-Fri and Sun 7am-6pm, and offers opportunities to support doctors, technicians, and clients in delivering prompt, compassionate care.

You will manage client education, billing accuracy, and medical records while collaborating across departments.