Veterinary Care Coordination Supervisor

PetVet Care Centers; Memphis (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support (Calm app,

Job summary

PetVet Care Centers' Memphis Veterinary Specialists & Emergency is seeking a Care Coordinator Supervisor to join our team in Memphis, TN. The role ensures friendly, efficient client greetings, prompt call handling, and compliant payments while supervising care coordinators and stepping in as needed.

Memphis Veterinary Specialists & Emergency delivers advanced, 24/7 care with board-certified specialists. This position emphasizes leadership, patient care coordination, and adherence to hospital

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Must have veterinary medicine experience
• Prior supervisory experience is preferred

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist scheduling information and changes
• Count cash and balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location
• Bi-monthly billing statements and collections as well as end-of-month closing reports
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Skills

Veterinary medicine experience

Supervisory experience

Job description

PetVet Care Centers' Memphis Veterinary Specialists & Emergency is seeking a Care Coordinator Supervisor to join our team in Memphis, TN. The role ensures friendly, efficient client greetings, prompt call handling, and compliant payments while supervising care coordinators and stepping in as needed.

Memphis Veterinary Specialists & Emergency delivers advanced, 24/7 care with board-certified specialists. This position emphasizes leadership, patient care coordination, and adherence to hospital