Veterinary Billing Specialist

Ethos Veterinary Health; Campbell (CA); On-site; USD 34,440 - 44,083; Full time

Job summary

Ethos Veterinary Health is seeking a Veterinary Billing Specialist for a temporary opportunity in Campbell, CA. The role focuses on ensuring accurate patient invoicing, up-to-date charges, and resolving discrepancies across client services, doctors, and the accounting team.

You will work with hospital management to address charging trends, collaborate with leadership, and contribute to process improvements while supporting a 4 x 10-hour shift schedule.

Qualifications

• 1 year of Sage experience or 2 years of external related experience.
• High School Diploma; college degree preferred.

Responsibilities

• Act as primary liaison between client services, doctors, and clinical staff to ensure correct invoicing for assigned patients.
• Review and correct invoicing daily to ensure accurate charging and up-to-date estimates.
• Document and provide training on recurring invoicing opportunities with Learning & Development.

Skills

Attention to detail

Financial math

Communication skills

Leadership & training

Invoicing knowledge

Education

High School Diploma; college degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Veterinary Billing Specialist

$25-32/hour

Temporary opportunity in Campbell, California

Schedule: 4 10-hour shifts. Weekdays. Compensation is based on experience and skill set.

Why Join SAGE Campbell

At SAGE Campbell, part of Ethos Veterinary Health, you'll join one of the San Francisco Bay Area's most respected specialty and emergency veterinary hospitals. Our team is dedicated to delivering compassionate, collaborative, and advanced veterinary care while utilizing state-of-the-art technology and innovative treatment options. Services include emergency and critical care, internal medicine, neurology, oncology, surgery, urgent care, and physical rehabilitation, and we are equally committed to fostering a positive, inclusive workplace culture focused on teamwork, learning, and professional development.

The Veterinary Billing Specialist is an essential partner with our clinical, client service, and accounting teams. This role will ensure the accuracy of patient estimates and charges, ensure that invoices are up-to-date, and will assist and resolve charging discrepancies with the appropriate stakeholders. The Veterinary Billing Specialist will also work with hospital management to identify and appropriately address charging trends and issues.

In your day-to-day, you will:

• Incumbent must have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation:
• Operate as the primary liaison between client services, doctors, and clinical staff to ensure correct invoicing for assigned patients.
• Review and correct invoicing of assigned patients on a daily, ongoing basis to ensure accurate charging, up-to-date estimates, and that diagnostics related to the Treatment Plan are correctly associated with the Clinical Record.
• In coordination with Learning & Development, document, create, and provide training on recurring invoicing opportunities.
• Operate as a leading member of all appropriate systems committees, including Super User Groups, and participate in regular meetings.
• Provide suggestions for protocol enhancements regarding patient intake, estimates, invoicing, and charging in the spirit of continuous improvement.
• Elevate any applicable client, doctor, or staff member concerns to hospital leadership in a timely manner.
• Using professional discretion, collaborate with and provide individual performance feedback to the hospital leadership team on opportunities related to charging and assist in problem solving.
• Other duties as assigned.

Qualifications:

Education/Experience

• 1 year of applicable SAGE experience or 2 years of external, related, transferrable experience.
• High School Diploma, College degree preferred.

Leadership Skills

Must be able to foster a positive working environment while addressing issues and providing feedback in a constructive, professional manner. Other essential leadership skills include but are not limited to:

• Ability to influence others including but not limited to leading by example.
• Ability to guide, direct, and coordinate invoicing activities and resolutions.
• Ability to coach, train, and develop others.

Communication Skills

Must embody professional and positive communication skills while interacting with all levels of the SAGE network. This includes both verbal and written communication. Other essential communication skills include but not limited to:

• Model and promote effective, compassionate communication with all clients and team members regarding sensitive and often emotional topics.
• Ability to foster professional collaboration regarding invoicing issues between departments and hospital contacts across the network.

Technical Skills

Some technical skills for this position include but are not limited to:

• Appropriate clinical technology proficiency, including the ability to understand clinical procedures and ensure that all fees and charges are properly captured on the client invoice.
• Highly detail oriented with a strong aptitude for financial math.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and other applicable business programs.
• Technologically savvy and curious with strong proficiency for seeking out knowledge of and learning new systems and processes.

PHYSICAL REQUIREMENTS

The requirements listed below are representative of the physical ability required:

• Occasionally lifting, up to 20 pounds
• Occasionally bending, reaching and pulling
• Sit or stand for up to 10 hours per shift, alternating between each
• Repetitively operate a computer, phone system and other office productivity machinery such as a calculator, copy machine and printer.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

Location Highlight

Campbell sits at the heart of Silicon Valley, offering a walkable downtown, year-round farmers markets, and easy access to the Los Gatos Creek Trail. The hospital is conveniently accessible from San Jose, Santa Clara, Sunnyvale, Cupertino, Los Gatos, Saratoga, Milpitas, Mountain View, Palo Alto, Morgan Hill, and surrounding Bay Area communities. With the coast, the Santa Cruz Mountains, and San Francisco all within reach, it's an ideal base for building a career while enjoying everything Northern California has to offer.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.