Veterinary Assistant/Receptionist

National Veterinary Associates CA; United States; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Extended health benefits

RRSP program

Health + Wellness spending account

Employee discounts

Job summary

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy veterinary hospital. This hybrid role splits time between supporting the reception team and assisting with patient care across the hospital.

Veterinary experience is preferred, but training is available for passionate and compassionate individuals. Responsibilities include greeting clients, scheduling, handling payments, and assisting with animal care under veterinarians and technicians.

Qualifications

• Experience in veterinary, medical, animal care, or customer service is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Compassion for animals and their owners.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phone systems and schedule appointments.
• Process payments and maintain client records.
• Assist veterinarians and technicians with patient handling and care.
• Prepare exam rooms and assist with lab samples and procedures.

Skills

Client communication

Multitasking

Team player

Compassion for animals

Avimark proficiency

Tools

Avimark

Job description

Eglinton Veterinary Facilities is seeking a Client Care / Patient Care Team Member to join our busy and growing veterinary hospital. This hybrid position is ideal for someone who enjoys both client interaction and hands‑on patient care. The successful candidate will split their time between supporting our reception team and assisting with patient care throughout the hospital. Veterinary experience is preferred; however, we are willing to train the right individual who is enthusiastic, compassionate, and eager to learn.

Responsibilities

Client Care Duties

• Greeting clients and patients with warmth and professionalism
• Answering multi-line phone systems
• Scheduling appointments and managing daily bookings
• Processing payments and maintaining accurate client records
• Assisting with client communications, reminders, and follow-up calls
• Using Avimark veterinary practice software

Patient Care Duties

• Assisting veterinarians and technicians with patient handling and restraint
• Supporting hospitalized patient care and monitoring
• Preparing exam rooms and treatment areas
• Cleaning and sterilizing equipment
• Maintaining hospital cleanliness and organization
• Assisting with laboratory samples and diagnostic procedures
• Ensuring patients receive compassionate and stress‑free care

Qualifications

• Previous veterinary, medical, animal care, or customer service experience is an asset
• Strong communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Comfortable working both independently and as part of a team
• Compassion for animals and their owners
• Experience with Avimark is an asset but not required

What We Offer

• Supportive and collaborative team environment
• Opportunities for training and professional growth
• Compensation: $20.00-$24.00 per hour, based on experience and qualifications
• Employee discounts
• Extended health benefits
• RRSP program
• Health +Wellness spending account
• The chance to make a meaningful difference in the lives of pets and their families

If you are passionate about animal care, enjoy helping people, and are looking for a rewarding career in veterinary medicine, we'd love to hear from you.

Diversity and Inclusion

At NVA Canada diversity and inclusion are an important part of our everyday reality. At NVA Canada, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers sites: careers.nvacanada.ca
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

Thank you for exploring opportunities at NVA Canada!