Veterinary Assistant & Client Services Specialist

AAVMP; City of Rochester (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid parental leave

Free CE courses

Job summary

Animal Junction Veterinary Clinic in Ontario, NY is seeking a Veterinary Assistant/Client Service Representative. The role supports DVMs and LVTs during procedures and handles front-desk duties while ensuring a welcoming environment for clients and pets.

Full-time position with 30–40 hours per week. Responsibilities include patient education, medical record updates, inventory management, and precise dispensing of pharmaceuticals.

Qualifications

• At least 1 year of experience in animal husbandry.
• Attention to detail and organizational skills.
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Inventory/purchasing experience preferred but not required.

Responsibilities

• Communicating and educating clients on medical procedures and next steps.
• Assisting DVMs and LVTs with patients during pre-op, surgery, and post-op.
• Stocking exam and treatment rooms with supplies, maintaining a sterile environment for treatment, x-ray, surgery, labs, and isolation wards.
• Utilizing computer information systems to record patient history, update, and maintain medical records.
• Precisely dispenses pharmaceuticals as required.
• Place weekly inventory orders, manage on-hand inventory, receive shipments, and process returns/damaged goods.
• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.

Skills

Client communication

Attention to detail

Teamwork

Customer service

Education

High school diploma or equivalent

AAS or higher preferred

Tools

Inventory management

Job description

Animal Junction Veterinary Clinic in Ontario, NY is seeking a Veterinary Assistant/Client Service Representative. The role supports DVMs and LVTs during procedures and handles front-desk duties while ensuring a welcoming environment for clients and pets.

Full-time position with 30–40 hours per week. Responsibilities include patient education, medical record updates, inventory management, and precise dispensing of pharmaceuticals.