Veterinary Assistant

Western-Veterinary-Partners-1; Reidsville (NC); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health package

Life insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Reidsville Veterinary Hospital, part of Western Veterinary Partners, is seeking an outgoing Veterinary Assistant / Client Service Representative to support receptionist and veterinary duties in a fast-paced, team-oriented clinic.

The role handles client communication, appointment scheduling, payments, and basic patient care, with training provided; hours are part-time with potential to grow to full-time, offering a competitive hourly rate and benefits.

Qualifications

• 1+ year experience in customer service, reception, or client-facing role.
• Experience in veterinary or animal care preferred; training provided.
• Proficient in multi-line phone systems, in-person client support, and payments processing.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.
• Support patient care and exam room activities as needed across departments.

Skills

Customer service

Communication skills

Phone handling

Payment processing

Animal handling

Scheduling

Team player

Detail oriented

Job description

Reidsville Veterinary Hospital is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as a flexible, cross-trained member of our team.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services - while also stepping into the clinical area to assist with patient care and exam room support as needed. This position will be trained in both receptionist and veterinary assistant duties, providing coverage across both departments based on daily needs. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment where no two days look exactly the same.

Schedule and compensation:

• Compensation:$16.00 - $18.00 per hour, for each hour worked**
• This is apart-time position with potential to grow into full-time, with a flexible schedule and availability needed Monday-Sunday. Every other weekend is required. Guaranteed 20 - 29 hours per week; shifts will fluctuate based on departmental coverage needs.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or animal care experience preferred; training provided for the right candidate
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Safe, gentle animal handling and restraint for dogs and cats of varying sizes and temperaments
  • Positive attitude and willingness to collaborate across departments

Why join Reidsville Veterinary Hospital?

Reidsville Veterinary Hospital is a well-established, AAHA-accredited small animal practice offering a wide range of services - from preventative care and dentistry to emergency medicine, advanced surgery, reproduction, ultrasound, endoscopy, laser therapy, acupuncture, and rehabilitation. You'll work alongside a collaborative, experienced team in a fully equipped hospital that supports high-quality medicine, continued learning, and professional growth.

Located in Reidsville, NC, our clinic offers the best of both worlds: a close-knit, welcoming community with a relaxed pace of life, plus convenient access to outdoor recreation and nearby cities like Greensboro. If you're looking for meaningful work, a supportive team, and a place where your skills are valued - Reidsville Veterinary Hospital is a great place to build your career.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.