Veterans Services Officer

Jacksonville; Jacksonville (FL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending plans

Public student loan forgiveness after

Job summary

City of Jacksonville is seeking a Veterans Services Officer to assist veterans and their dependents in presenting claims for benefits and drafting appeals in accordance with applicable laws. The role involves conducting client interviews, researching eligibility criteria, and coordinating with federal, state, and local agencies to maximize benefits.

The position requires strong knowledge of social services, veterans' benefits, and counseling techniques, with the ability to work evenings or on

Qualifications

• Knowledge of theories, principles and practices of social work.
• Knowledge of veterans' benefits, social services, and public assistance programs.
• Knowledge of interviewing and counseling techniques, methods, and procedures.

Responsibilities

• Interview veterans and eligible individuals to assess needs and provide professional counsel.
• Represent veterans/claimants to determine eligibility and prepare submissions to the Department of Veterans Affairs.
• Analyze claims and corroborate documentation to determine the appropriate course of action for benefits.
• Prepare applications for veterans’ benefits, social services and public assistance.
• Initiate actions to obtain the greatest possible benefit for the veteran/claimant.
• Refer to local, state or federal agencies for eligible assistance.
• Provide on-going case management throughout the claim process.
• Research supporting documentation to prove evidence for claims.
• Prepare briefs for Board of Veterans Appeals; cite precedents and decide actions to pursue.
• Plan, develop, and present programs to large groups on veteran-related issues.
• Monitor changes in relevant laws and regulations.
• Operate office equipment and computer software as needed.
• Demonstrate City of Jacksonville competencies.
• Perform related work as assigned.

Skills

Social work

Veterans benefits

Interviews & counseling

Communication skills

Medical/legal terminology

Education

Five years education/experience in social services

VA Certification or related credential

Job description

Posting number: 2026-07304

Department: MILITARY AFFAIRS AND VETERANS

Job classification: VETERANS SERVICES OFFICER

Posting type: Open

Categories: Veteran Services

Summary

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Military Affairs & Veteran's Department is actively seeking a Veterans Services Officer.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is professional work in providing assistance to veterans and their dependents or qualified beneficiaries in presenting claims for, applying for, and/or drafting appeals of denials of benefits, social services, or public assistance in accordance with federal, state, and local laws, rules and regulations. The work requires a basic understanding and application of theories, principles, and practices of social services usually gained through degree granting schools, or an equivalent level of practical knowledge gained through experience. Contacts with clients require skills in understanding and influencing people which are important in providing client services. Skills of persuasiveness as well as sensitivity to others' points of view are often required to influence behavior, change an opinion, or turn a situation around. The work is standardized in that tasks are covered by substantially diversified procedures, and because of the changing priorities or different situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in searching for solutions or new applications. Work is performed primarily in an office environment though the employee may be required to make field visits to clients in order to provide or ascertain services needed. Employee may be required to work evenings, weekends or holidays in order to attend or participate in outreach programs, special events or public engagements. Operates a motor vehicle and standard office equipment such as a personal computer. The physical demands consist mainly of sitting or standing for extended periods of time, occasionally lifting and moving light objects, and visiting veterans who are homebound, in hospitals or in nursing homes. The work is performed under limited supervision where the work assignments are subject to established procedures and well-defined policies, and the worker plans and organizes the work, determines their own priorities and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods, standards and policies.

Examples of duties

• Interviews veterans, eligible individuals, representatives and other advocates to assess their needs and provide professional counsel on available services.
• Represents veterans/claimants to determine eligibility of benefits and prepares and submits claims to the Department of Veterans Affairs.
• Analyzes claims, researches and corroborates all pertinent data and documentation utilizing independent judgment and entitlement criteria for the appropriate course of action for prosecution/application of complex veterans’ claims.
• Prepares applications for veterans’ benefits, social services, and public assistance and ensures compliance with state and federal guidelines.
• Initiates actions to obtain the greatest possible benefit for the veteran/claimant.
• Makes appropriate referrals to local, state or federal agencies for which a claimant may also be eligible for assistance.
• Provides on-going case management throughout the claim process.
• Research appropriate supporting documentation to prove evidence as needed to construct, research and prosecute the veteran/claimant's claim for benefits.
• Prepares briefs for appeals to the Board of Veteran's Appeals; researches and cites applicable precedents and makes decisions concerning the appropriate course of action to pursue claims.
• Plans, develops, and presents programs to large groups regarding veteran-related issues.
• Monitors changes in veterans, social services, and public assistance related laws, rules, and regulations.
• Operates a motor vehicle and standard office equipment such as a personal computer using word processing, spreadsheet, database, and other related software.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as assigned.

Qualifications

• Knowledge of theories, principles and practices of social work.
• Knowledge of federal, state, and local veterans' benefits, social services and public assistance programs.
• Knowledge of veterans, social services, and public assistance-related laws, rules, and regulations.
• Knowledge of interviewing and counseling techniques, methods, and procedures.
• Skill in interviewing and data-gathering techniques.
• Skill in researching, analyzing, interpreting and applying veterans' benefits, social services, or public assistance-related federal, state, and local laws, rules and regulations.
• Ability to assess and determine the needs of a client and match such needs to federal, state, and local veterans' benefits, social services and public assistance programs for which the client may qualify.
• Ability to interpret and apply applicable laws, rules and regulations.
• Ability to understand medical and legal terminology.
• Ability to communicate effectively, both verbally and in writing
• Ability to develop and make presentations to large groups.
• Ability to establish and maintain records.
• Ability to make mathematical calculations.
• Ability to operate standard office equipment such as a personal computer using word processing, spreadsheet, database, and other related software.
• Ability to operate a motor vehicle.

Supplemental information

• Five (5) years of education and/or experience in providing social services.
  • Two (2) years' experience providing benefits, services, or assistance to veterans, their dependents or qualified beneficiaries.
• Must be an honorably discharged veteran of the U. S. Armed Forces.

LICENSING/CERTIFICATION/REGISTRATION

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for, obtain and maintain during employment in this class a City of Jacksonville Public Driver Certification.
• VA 40 Hour Veterans Service Officer Certification must secure within six (6) months.
  • Certification and accreditation with applicable agencies for access to the Department of Veterans Affair’s database must be obtained within six (6) months.

OTHER REQUIREMENTS

• The probationary period for this class is one (1) year.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post‑secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD‑214 (Member Form‑4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee‑services/veterans‑preference.

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [e-mail]