Veterans Services Lead & Benefits Advocate

Waukesha County; United States; On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Pension plan

Job summary

Waukesha County is seeking a Veterans Service Officer to lead the division, coordinate claims prep, and guide staff through complex processes while ensuring privacy and security of client data.

The role requires managing program administration, performance measures, and cross-training efforts to maintain high-quality, trauma-informed client service. A bachelor’s degree is preferred, with VA accreditation possible after hire.

Qualifications

• Bachelor's degree in business administration or social sciences is preferred.
• Two years of work experience providing social or financial guidance and counseling to clients.
• Obtain Veterans Affairs General Counsel Accreditation within eighteen (18) months of hire.
• Wisconsin State Statutes may include additional requirements.
• Valid Driver's License.

Responsibilities

• Establishes work priorities, service standards, workload expectations, and cross-training plans for division staff.
• Protects confidential client and County information, including PII, military records, benefit claims, financial information, and PHI.
• Coordinates preparation of claims, applications, decision-review requests, and appeals within the scope of VA accreditation and applicable law.
• Identifies and administers eligible grants and funding opportunities supporting veterans’ programs and services.
• Maintains continuity-of-operations procedures for critical services and ensures staff are cross-trained.

Education

Bachelor's degree in business administration or social sciences

Job description

Waukesha County is seeking a Veterans Service Officer to lead the division, coordinate claims prep, and guide staff through complex processes while ensuring privacy and security of client data.

The role requires managing program administration, performance measures, and cross-training efforts to maintain high-quality, trauma-informed client service. A bachelor’s degree is preferred, with VA accreditation possible after hire.