Senior Veterans Benefits Advocate

Wisconsin Counties; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Job summary

Wisconsin Counties is seeking a County Veterans Service Officer to direct the Veterans Service Office, supervise staff, and act as secretary to the County Veterans Service Commission. The CVSO counsels veterans and dependents to secure federal, state, and county benefits, and coordinates outreach with WDVA and federal partners.

Qualifications include veteran status, civil service appointment, VA accreditation, and a bachelor’s or associate degree, plus 4–6 years in customer service or case

Qualifications

• Regulatory knowledge of federal/state veteran entitlements.
• Strong knowledge of community care resources at federal, state, and county levels.
• Ability to work independently, run public meetings, and collaborate with diverse groups.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office and data-management/web research tools.
• Strong client interviewing, counseling, and active listening skills.
• Strict data privacy and HIPAA compliance.
• Inter-Agency coordination with county departments.
• Strong math skills for budgetary or statistical interpretation.

Responsibilities

• Directs the Veterans Service Office and supervises staff.
• Counsels veterans and dependents to obtain entitlements.
• Advocates for disability compensation, pensions, healthcare, education benefits.
• Maintains office budget and prepares reports.
• Coordinates outreach and public information.
• Ensures compliance with laws and liaises with WDVA and federal partners.

Skills

Regulatory Knowledge

Community Resource Knowledge

Independent Operation

Communication Skills

Information Technology

Client Relations

Discretion

Inter-Agency Coordination

Mathematical Competency

Education

Bachelor’s or Associate’s degree in Counseling, Human Services, Business Administration, or related

Tools

Microsoft Office Suite

Data-management platforms

Web-based research tools

Job description

Wisconsin Counties is seeking a County Veterans Service Officer to direct the Veterans Service Office, supervise staff, and act as secretary to the County Veterans Service Commission. The CVSO counsels veterans and dependents to secure federal, state, and county benefits, and coordinates outreach with WDVA and federal partners.

Qualifications include veteran status, civil service appointment, VA accreditation, and a bachelor’s or associate degree, plus 4–6 years in customer service or case