Veterans Benefits & Services Coordinator

Waukesha County Human Resources; Waukesha (WI); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Life insurance

Paid time off

Pension plan with employer match

457 retirement plan

Job summary

Waukesha County Veterans Services is seeking a detail-oriented professional for the Veterans Service Officer role. This in-person position supports claims, counseling, and resource navigation for veterans, with a Monday–Friday schedule and occasional after-hours events.

The role emphasizes privacy, trauma-informed service, and collaboration across county departments, with opportunities for growth and accreditation within 18 months.

Qualifications

• Bachelor's degree preferred but not required.
• Two years of work experience providing social or financial guidance and counseling to clients.
• Obtain Veterans Affairs General Counsel Accreditation within eighteen months of hire.
• Any special requirements as set forth in the Wisconsin State Statutes.
• Valid Driver's License.

Responsibilities

• Establishes work priorities, service standards, workload expectations, and cross-training plans for division staff.
• Participates in staff recruitment, onboarding, coaching, professional development, performance management, and corrective action.
• Promotes a professional, respectful, trauma-informed, and customer-focused work environment.
• Coordinates preparation of claims, applications, decision-review requests, and appeals within the scope of accreditation and applicable law.
• Provides non-clinical benefits counseling, advocacy, service navigation, and referral assistance.
• Refers matters requiring legal representation or specialized services to qualified professionals.
• Assists clients in accessing resources related to behavioral health, housing, employment, and crisis services.
• Identifies and administers eligible grants and funding opportunities supporting veterans' programs.
• Maintains procedures to support consistent, timely, and equitable delivery of veterans' services.

Education

Bachelor's degree

Valid Driver's License

Job description

Waukesha County Veterans Services is seeking a detail-oriented professional for the Veterans Service Officer role. This in-person position supports claims, counseling, and resource navigation for veterans, with a Monday–Friday schedule and occasional after-hours events.

The role emphasizes privacy, trauma-informed service, and collaboration across county departments, with opportunities for growth and accreditation within 18 months.