Veterans Benefits Advocate & Claims Support

Douglas County (WI); Superior (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Douglas County in Wisconsin seeks an Assistant Veterans Service Officer to assist the County Veterans Service Officer in daily operations. The role focuses on guiding veterans and dependents through federal and state benefits, providing counseling, and ensuring accurate records and claims processing.

The AVSO will support outreach efforts, maintain secure files, and coordinate documentation for pension, health, and death benefits while meeting confidentiality and regulatory requirements.

Qualifications

• High School Diploma or equivalent required.
• Two years post-secondary education preferred.
• Honorably discharged veteran per Wis. Stats sections 45.01 and 45.80.
• Must be a Wisconsin resident.
• Must have a valid driver's license.
• All applicants must submit a DD form 214 prior to the application deadline.
• Must become a Wisconsin resident upon acceptance of position.

Responsibilities

• Provide claims representation to veterans and dependents per VA and Wisconsin statutes.
• Conduct interviews, counsel, and make independent decisions on claimed services.
• Explain Federal and State pension, health and death benefits; secure and verify documentation.
• Maintain confidential files with PII and health information.
• Submit and record original military discharge documents with the County Register of Deeds.
• Plan and occasionally conduct public outreach with the CVSO.
• Assist in office operations and lead staff in CVSO absence.
• Communicate regulations to veterans and dependents clearly.

Skills

Communication skills

Interpersonal skills

Public speaking

MS Word

MS Excel

PowerPoint

Education

High School Diploma or equivalent

Two years post-secondary education preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Douglas County in Wisconsin seeks an Assistant Veterans Service Officer to assist the County Veterans Service Officer in daily operations. The role focuses on guiding veterans and dependents through federal and state benefits, providing counseling, and ensuring accurate records and claims processing.

The AVSO will support outreach efforts, maintain secure files, and coordinate documentation for pension, health, and death benefits while meeting confidentiality and regulatory requirements.