Veterans Services Case Manager: Impactful Support

King-County,-W; Washington; On-site; USD 65,000 - 90,000; Full time

Job summary

The King County Veterans Program (KCVP) seeks Social Services Professionals to provide comprehensive case management, counseling, guidance and supportive services to eligible veterans, service members and their families. Roles include on-site work at Tukwila or Northgate/Seattle, up to 40 hours weekly, with a focus on eligibility determination and coordinated care across partners.

Ideal candidates hold a Bachelor’s degree in social work or related field and have experience coordinating services

Qualifications

• Bachelor's degree in social work or related field and at least two years recent social work/case management experience.
• Recent experience with adults presenting multiple and complex problems requiring coordination of cross-sector systems for resolution.
• Knowledge of federal and state laws pertaining to the rights, privileges, and benefits for veterans and other military personnel and their dependents and services provided by the U.S. Department of Veterans Affairs and other veteran service organizations.
• Demonstrated ability to complete eligibility and assessment tools within the context of complex regulations and definitions to complete extensive technical documentation for case notes and claims.
• Demonstrated experience developing housing plans and matching clients with appropriate housing.
• Demonstrated experience assisting clients to find and keep employment through community collaboration and support.
• Demonstrated ability and experience in developing and maintaining effective working relationships with community-based organizations, community service providers, training institutions, employers, clients, and staff.
• Demonstrated ability to engage and motivate veteran clients from diverse backgrounds and recognize and overcome bias that hinders effective communication in order to secure information and support the client's ability to develop and attain personal goals.
• Demonstrated ability to effectively advocate for services on clients behalf, including mediation when other challenges are present.
• Demonstrated ability to work independently and as part of a team in order to facilitate comprehensive program solutions.
• Demonstrated ability and willingness to provide de-escalation and crisis support to clients.
• Proficiency in the use of personal computers, with working knowledge of MS Word, MS Excel, database client management systems, Internet and Outlook.
• Ability to pass a post-offer/pre-hire Washington State Patrol Background Check.
• Ability to travel around the county in a timely manner.

Responsibilities

• Provide case management services to King County veterans, service members and their families.
• Determine client eligibility for various veteran programs and other social service programs according to local, state, and federal regulations.
• Complete extensive eligibility documentation and program assessment tools for barriers to employment, housing, benefits and productive living.
• Develop and maintain strong working relationships with the King County veteran social services community and partner organizations.
• Be or become knowledgeable in local services available to veterans, especially those funded through the Veterans, Seniors and Human Services Levy (VSHSL).
• Assist veterans in finding and/or keeping housing through comprehensive planning, housing search, coordination with housing systems and partners, and supporting transportation needs.
• Assist veterans in identifying and reaching employment goals through comprehensive planning, referrals, preparation and retention services.
• Provide guidance, case management and planning for individual needs of cases through coordination of services with appropriate community resources.
• Prepare, track, and distribute King County financial assistance resources and communicate with vendors in the community.
• Develop and maintain effective working relationships with veterans.
• Mediate, problem-solve, advocate and coordinate individual services for veterans and their families.
• Perform other related duties as assigned.

Skills

Case management

Eligibility assessment

Housing coordination

Employment support

Interagency collaboration

De-escalation

Advocacy

Crisis support

MS Office

Education

Bachelor's degree in social work or related field

Tools

MS Word

MS Excel

Database systems

Outlook

Job description

The King County Veterans Program (KCVP) seeks Social Services Professionals to provide comprehensive case management, counseling, guidance and supportive services to eligible veterans, service members and their families. Roles include on-site work at Tukwila or Northgate/Seattle, up to 40 hours weekly, with a focus on eligibility determination and coordinated care across partners.

Ideal candidates hold a Bachelor’s degree in social work or related field and have experience coordinating services