KCVP Social Services Professional

King-County,-W; Washington; On-site; USD 65,000 - 90,000; Full time

Job summary

The King County Veterans Program (KCVP) seeks Social Services Professionals to provide comprehensive case management, counseling, guidance and supportive services to eligible veterans, service members and their families. Roles include on-site work at Tukwila or Northgate/Seattle, up to 40 hours weekly, with a focus on eligibility determination and coordinated care across partners.

Ideal candidates hold a Bachelor’s degree in social work or related field and have experience coordinating services

Qualifications

• Bachelor's degree in social work or related field and at least two years recent social work/case management experience.
• Recent experience with adults presenting multiple and complex problems requiring coordination of cross-sector systems for resolution.
• Knowledge of federal and state laws pertaining to the rights, privileges, and benefits for veterans and other military personnel and their dependents and services provided by the U.S. Department of Veterans Affairs and other veteran service organizations.
• Demonstrated ability to complete eligibility and assessment tools within the context of complex regulations and definitions to complete extensive technical documentation for case notes and claims.
• Demonstrated experience developing housing plans and matching clients with appropriate housing.
• Demonstrated experience assisting clients to find and keep employment through community collaboration and support.
• Demonstrated ability and experience in developing and maintaining effective working relationships with community-based organizations, community service providers, training institutions, employers, clients, and staff.
• Demonstrated ability to engage and motivate veteran clients from diverse backgrounds and recognize and overcome bias that hinders effective communication in order to secure information and support the client's ability to develop and attain personal goals.
• Demonstrated ability to effectively advocate for services on clients behalf, including mediation when other challenges are present.
• Demonstrated ability to work independently and as part of a team in order to facilitate comprehensive program solutions.
• Demonstrated ability and willingness to provide de-escalation and crisis support to clients.
• Proficiency in the use of personal computers, with working knowledge of MS Word, MS Excel, database client management systems, Internet and Outlook.
• Ability to pass a post-offer/pre-hire Washington State Patrol Background Check.
• Ability to travel around the county in a timely manner.

Responsibilities

• Provide case management services to King County veterans, service members and their families.
• Determine client eligibility for various veteran programs and other social service programs according to local, state, and federal regulations.
• Complete extensive eligibility documentation and program assessment tools for barriers to employment, housing, benefits and productive living.
• Develop and maintain strong working relationships with the King County veteran social services community and partner organizations.
• Be or become knowledgeable in local services available to veterans, especially those funded through the Veterans, Seniors and Human Services Levy (VSHSL).
• Assist veterans in finding and/or keeping housing through comprehensive planning, housing search, coordination with housing systems and partners, and supporting transportation needs.
• Assist veterans in identifying and reaching employment goals through comprehensive planning, referrals, preparation and retention services.
• Provide guidance, case management and planning for individual needs of cases through coordination of services with appropriate community resources.
• Prepare, track, and distribute King County financial assistance resources and communicate with vendors in the community.
• Develop and maintain effective working relationships with veterans.
• Mediate, problem-solve, advocate and coordinate individual services for veterans and their families.
• Perform other related duties as assigned.

Skills

Case management

Eligibility assessment

Housing coordination

Employment support

Interagency collaboration

De-escalation

Advocacy

Crisis support

MS Office

Education

Bachelor's degree in social work or related field

Tools

MS Word

MS Excel

Database systems

Outlook

Job description

The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Social Services Professional role at the King County Veterans Program (KCVP) provides comprehensive services including assessment, counseling, guidance and supportive services to eligible veterans, service members, and their families. This posting will be used to fill three (3) Career Service Social Services Professional roles and five (5) Term-Limited Temporary (TLT) Social Services Professional roles. The TLT roles are anticipated to be twelve (12) months in duration. If filled by a King County employee who has passed their initial probation, the TLT will be as a Special Duty Assignment (SDA).

KCVP has two office locations: Tukwila and Northgate/Seattle. These positions may be assigned at either of the two locations depending on operational need.

To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:

• Effectively provide case management services to King County veterans, service members and their families.
• Determine client eligibility for various veteran programs and other social service programs according to complex local, state, and federal regulations.
• Complete extensive eligibility documentation and program assessment tool(s) for barriers to employment, housing, benefits and productive living.
• Develop and maintain strong working relationships with the King County veteran social services community, community-based organizations, training and employment institutions, and other government programs.
• Be or become knowledgeable in local services available to veterans, especially those funded through the Veterans, Seniors and Human Services Levy (VSHSL).
• Assist veterans in finding and/or keeping housing through comprehensive planning, housing search, coordination with housing systems and partners, and supporting transportation needs for clients to various locations in support of housing plans.
• Assist veterans in identifying and reaching employment goals through comprehensive planning, referrals, preparation and retention services.
• Provide guidance, case management and planning for individual needs of cases through coordination of services with appropriate community resources.
• Prepare, track, and responsibly distribute King County financial assistance resources and communicate with vendors in the community.
• Develop and maintain effective working relationships with veterans.
• Mediate, problem-solve, advocate and coordinate individual services for veterans and their families.
• Perform other related duties as assigned.

WE ARE LOOKING FOR CANDIDATES WHO HAVE:

• Bachelor's degree in social work or related field and at least two years recent social work/case management experience. Qualifying work experience may substitute year for year of education.
• Recent experience with adults presenting multiple and complex problems requiring coordination of cross-sector systems for resolution.
• Knowledge of federal and state laws pertaining to the rights, privileges, and benefits for veterans and other military personnel and their dependents and beneficiaries; and services provided by the U.S. Department of Veterans Affairs and other veteran service organizations.
• Demonstrated ability to complete eligibility and assessment tools within the context of complex regulations and definitions to complete extensive technical documentation for case notes and claims.
• Demonstrated experience developing housing plans and matching clients with appropriate housing. Experience with housing searches, application completion, landlord-tenant negotiations, connecting households to housing legal aid, etc.
• Demonstrated experience assisting clients to find and keep employment through community collaboration and support.
• Demonstrated ability and experience in developing and maintaining effective working relationships with community-based organizations, community service providers, training institutions, employers, clients, and staff.
• Demonstrated ability to engage and motivate veteran clients from diverse backgrounds and recognize and overcome bias that hinders effective communication in order to secure information and support the client's ability to develop and attain personal goals.
• Demonstrated ability to effectively advocate for services on clients behalf, including mediation when other challenges are present.
• Demonstrated ability to work independently and as part of a team in order to facilitate comprehensive program solutions.
• Demonstrated ability and willingness to provide de-escalation and crisis support to clients.
• Proficiency in the use of personal computers, with working knowledge of MS Word, MS Excel, database client management systems, Internet and Outlook.
• Ability to pass a post-offer/pre-hire Washington State Patrol Background Check.
• Ability to travel around the county in a timely manner.

Desires Qualifications:

• Recent experience working with veterans and within the veteran social services community in King County.
• In-depth knowledge of the veteran systems at the federal, state and local level.
• Knowledge of federal and state laws pertaining to the rights, privileges, and benefits for veterans and their dependents.
• Knowledge of crisis intervention and de-escalation theory and practice.
• Recent experience tracking and distributing financial assistance resources for clients.
• Skill in facilitating successful case completion involving several providers/services.

ADDITIONAL POSITION INFORMATION:

• This position has been designated Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
• This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm, full-time on-site at either the KCVP Tukwila or KCVP Northgate/Seattle location, dependent on operational need.
• This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.
• This position is represented by PSEU Local 519.
• Classification: Social Services Professional
  

This selection process will fill our current vacancies but may also create a pool of qualified candidates should additional Social Service Professional positions open up within the next 6 months.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.