Social Services Specialist- King County Veterans Program

King County, WA; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent health benefits

Paid holidays

Flexible schedules

Job summary

King County Veterans Program (KCVP) seeks a Social Services Coordinator to provide general program support, triage, eligibility assessment, and enrollment assistance for veterans and their families. The role collaborates with case managers to connect clients with internal and external services across King County.

Responsibilities include outreach to partners, referrals to programs, and assisting with planning veteran-focused events.

Qualifications

• Knowledge of veteran-specific community resources and referral agencies (Federal, State, Local).
• At least 1 year of experience working with veterans or community services.
• Strong communication and rapport-building across diverse populations.

Responsibilities

• Provide initial client triage and assist with program eligibility and enrollment.
• Support referrals and linkages to internal and external services for veterans.
• Assist with intake, outreach to community partners, and planning veteran service events.
• Navigate complex systems including disability claims and benefits programs.

Skills

Veteran resources knowledge

Case management

Customer service

Interpersonal communication

Microsoft Office 365

Data quality & reporting

Tools

Databases

Office software

Job description

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. The Adult Services Division (ASD) seeks to fill one Career Service and two Term Limited Temporary positions with an anticipated duration of twelve (12) months within its King County Veterans Program (KCVP) for a Social Services Coordinator. This position will provide general program support to include initial client triage, assistance with establishing program eligibility and program enrollment (for internal and external services), assessment lab support of employment and vocational needs, referrals, and linkages to existing programs throughout King County, and outreach to community partners. These positions will work with case managers and other team members to support veterans to gain the necessary supports to thrive in King County. Veterans may present with a variety of needs, from stabilization to access and navigation of services, the Social Services Coordinator will work closely with internal and community partners to provide resources and support to our Veterans, with the goal of helping veterans, servicemembers and their families achieve their greatest potential. This selection process may also be used to create a pool of candidates for current and future career service, term-limited-temporary, and special duty opportunities. The pool will be active for 6 months. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

Work Schedule/Conditions

This is a direct service position and is scheduled to work 40 hours per week, Monday - Friday, 8am - 5 pm, in the office. The incumbent will be required to work out of both offices in Tukwila (645 Andover Park W 1st Floor Tukwila, WA 98188) and Northgate (Northgate Executive Center II, 9725 3rd Ave NE, Suite 300, Seattle, WA 98115), with a focus on the Northgate office. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is not represented by a union.

Mission Critical Position Status

This position has been designated Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather.

Job Duties

• Assists in researching and gathering eligibility documentation (DD214, Military Service Records, employment verification, etc.) in order to access the full suite of veterans services.
• Provides support to clients with navigating program enrollment and access to internal and external services.
• Aids with engaging in programs, including referrals to community partners and training/employment opportunities.
• Informs veterans of available resources and provides information on how to access community resources.
• Assists with intake and triage of immediate client needs.
• Gathers and provides up‑to‑date veteran specific resources to the Veterans Assessment Lab and assists with planning and executing veteran service‑specific events.
• Builds relationships with internal team members and provides outreach to community contractors and other community providers of services to assist veterans.
• Assists veterans in navigating complex systems to include Service‑Connected Disability Claims Assistance, VSHSL Benefits Programs, etc.
• Performs other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Knowledge of veteran specific community resources and referral agencies to include Federal, State and Local level services (VSHSL).
• At least one year of experience working (professional/volunteer) with veterans or serving the community, providing supportive services directly or indirectly through programs.
• Skill in working and building rapport with diverse cultural, socio‑economic and ethnic populations.
• Customer service skills in person and via telephone/email (discretion, patience, etiquette, professionalism).
• Computer skills and proficiency in a variety of software programs, including Microsoft Office 365. Proficiency working with databases, conducting searches, running reports, and ensuring data quality.
• Skill in written and oral communications for a variety of audiences and the ability to manage work across two KCVP sites.
• Strong interpersonal skills, including the ability to work in a cooperative and collaborative manner as a team member, develop working relationships within KCVP sites and with external partners; well‑developed conflict resolution and de‑escalation skills.
• Valid Washington State Driver’s License or the ability to travel around the county in a timely manner.

Desired Qualifications

• Experience working with community-based social services programs in King County.
• Experience working with adult populations in crisis.
• Experience working in community-based social setting.

Benefits

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

Equal Employment Opportunity Statement

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person’s sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Vision, Mission, and ACTIVATE Values

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action‑oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust.

Notes on Benefits for Term Limited Temporary

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.