Veterans Services Assistant: Benefits Support

Morrison County website; Little Falls (MN); On-site; USD 45,000 - 64,000; Full time

Job summary

Morrison County is seeking a Veterans Services Representative to assist visitors, answer calls, and route inquiries at the Morrison County Government Center in Little Falls, MN. The role focuses on customer service and administrative support for the Veterans Services Department.

Responsibilities include handling inquiries, processing documents, preparing reports, and coordinating scheduling while ensuring knowledge of federal and state veterans benefits. Requires U.S.

Qualifications

• Must be a U.S. veteran as defined under Title 38.
• DD-214 documentation required.
• Within one year of hire, Accreditation for Veterans Services Representative test will be passed; Morrison County will bear all costs.
• Must have the ability to obtain security clearance to a PIV card for access to Veteran’s systems.
• Specialized training beyond High School, but less than an associate degree.
• No experience required.
• Ability to pass all position required background(s) and testing(s).

Responsibilities

• Provide excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow-up as needed.
• Performs general administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment.
• Provide administrative assistance for the Veteran Services Department, prepare documents, maintain records, develop reports, and coordinate scheduling.
• Provides assistance and information to veterans and their dependents. Must be knowledgeable of veteran’s benefit programs at the Federal and State levels.
• Assists in filing applications for various benefits, i.e., Burial Benefits, Flag Applications, Change of Beneficiary, Marker Applications, Change of Address, etc.
• Orders necessary documents recorded with the County Recorder and Court Administration.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Attention to detail

Organizational skills

Education

High School diploma or equivalent

Specialized training beyond high school

Job description

Morrison County is seeking a Veterans Services Representative to assist visitors, answer calls, and route inquiries at the Morrison County Government Center in Little Falls, MN. The role focuses on customer service and administrative support for the Veterans Services Department.

Responsibilities include handling inquiries, processing documents, preparing reports, and coordinating scheduling while ensuring knowledge of federal and state veterans benefits. Requires U.S.