ASSISTANT COUNTY VETERANS SERVICE OFFICER I

Morrison County website; Little Falls (MN); On-site; USD 45,000 - 64,000; Full time

Job summary

Morrison County is seeking a Veterans Services Representative to assist visitors, answer calls, and route inquiries at the Morrison County Government Center in Little Falls, MN. The role focuses on customer service and administrative support for the Veterans Services Department.

Responsibilities include handling inquiries, processing documents, preparing reports, and coordinating scheduling while ensuring knowledge of federal and state veterans benefits. Requires U.S.

Qualifications

• Must be a U.S. veteran as defined under Title 38.
• DD-214 documentation required.
• Within one year of hire, Accreditation for Veterans Services Representative test will be passed; Morrison County will bear all costs.
• Must have the ability to obtain security clearance to a PIV card for access to Veteran’s systems.
• Specialized training beyond High School, but less than an associate degree.
• No experience required.
• Ability to pass all position required background(s) and testing(s).

Responsibilities

• Provide excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow-up as needed.
• Performs general administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment.
• Provide administrative assistance for the Veteran Services Department, prepare documents, maintain records, develop reports, and coordinate scheduling.
• Provides assistance and information to veterans and their dependents. Must be knowledgeable of veteran’s benefit programs at the Federal and State levels.
• Assists in filing applications for various benefits, i.e., Burial Benefits, Flag Applications, Change of Beneficiary, Marker Applications, Change of Address, etc.
• Orders necessary documents recorded with the County Recorder and Court Administration.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Attention to detail

Organizational skills

Education

High School diploma or equivalent

Specialized training beyond high school

Job description

Job Details

• Job Location: Morrison County Government Center - Little Falls, MN 56345
• Position Type: Full Time - Non Union
• Salary Range: $21.58 - $30.71 Hourly
• Job Shift: Monday-Friday 8AM-4:30PM
• Job Category: Veteran Services Department

Nature of Work

This position receives, assists, and directs agency visitors, phone calls, or paperwork to appropriate department staff and resources after determining needs and issues while providing support services to agency personnel as needed.

Communicates with

• Internally – All veterans service staff.
• Externally – Vendors and public.

Supervision

N/A

Essential Work Functions

• Provide excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow- up as needed.
• Performs general administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment.
• Provide administrative assistance for the Veteran Services Department, prepare documents, maintain records, develop reports, and coordinate scheduling.
• Provides assistance and information to veterans and their dependents. Must be knowledgeable of veteran’s benefit programs at the Federal and State levels.
• Assists in filing applications for various benefits, i.e., Burial Benefits, Flag Applications, Change of Beneficiary, Marker Applications, Change of Address, etc.
• Orders necessary documents recorded with the County Recorder and Court Administration.

Other Work Functions

• Performs related work as required.

Qualifications

Minimum Qualifications of Education and Experience:

• Must be a Veteran of the United States as defined under Title 38 of the U.S. Code, who has separated under honorable conditions.
• Will be required to provide DD-214 documentation.
• Within one (1) year of hire, complete and pass the Accreditation for Veterans Services Representative test (Morrison County will bear all costs).
• Must have the ability to obtain security clearance to a PIV (Personal Identity Verification) card for access to Veteran’s systems.
• Requires specialized training beyond High School, but less than an associate degree.
• No experience required.
• Ability to pass all position required background(s) and testing(s).

Knowledge, Skills, and Abilities Required

• Understanding of the organization’s goals and objectives.
• Strong interpersonal skills.
• Good written, oral, and interpersonal communication skills.
• Highly self-motivated and directed.
• Strong organizational skills.
• Excellent attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to work in a team-oriented, collaborative environment.

Persons with disabilities

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

• Exposed to: 24% or less
• Exposed to: 25-49%
• Exposed to: 50-74%
• Exposed to: 75% or more
• Office environment
• Sitting, standing
• Walking, reaching, pulling
• Typing/data entry
• Talking, hearing
• Close and distance vision
• Heavy (Over 60 pounds of force)
• Challenging or threatening behaviors
• Work with high detail/deadlines