Veterans Services Assistant I — Client-Focused Admin

Morrison County; Little Falls (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

Morrison County Government Center in Little Falls, MN is seeking a Veterans Services Representative to greet visitors, answer phones, and direct inquiries, ensuring timely access to benefits and resources.

Responsibilities include customer service, handling paperwork, processing invoices, maintaining records, and supporting the Veteran Services Department with filing applications for Burial Benefits, Change of Beneficiary, and other programs.

Qualifications

• Must be a U.S. veteran as defined under Title 38 of the U.S. Code and separated under honorable conditions.
• Must provide DD-214 documentation.
• Within one year of hire, complete and pass the Accreditation for Veterans Services Representative test (County bears costs).
• Must be able to obtain a PIV security clearance for access to Veterans systems.

Responsibilities

• Provide excellent in-person, email, and phone customer service; greet individuals professionally and take comprehensive messages.
• Perform general administrative duties: monitor and order office supplies, prepare memos, process invoices and purchase orders.
• Provide administrative support to the Veteran Services Department: prepare documents, maintain records, develop reports, coordinate scheduling.
• Assist veterans and dependents; knowledge of federal and state veteran benefit programs.
• Assist in filing applications for benefits (e.g., Burial Benefits, Change of Beneficiary, Marker/Address changes).
• Order documents for recording with the County Recorder and Court Administration.

Skills

Strong interpersonal skills

Organizational skills

Written and verbal communication

Teamwork

Attention to detail

Education

Specialized training beyond high school

Job description

Morrison County Government Center in Little Falls, MN is seeking a Veterans Services Representative to greet visitors, answer phones, and direct inquiries, ensuring timely access to benefits and resources.

Responsibilities include customer service, handling paperwork, processing invoices, maintaining records, and supporting the Veteran Services Department with filing applications for Burial Benefits, Change of Beneficiary, and other programs.