Veteran's Service Officer

VanWonen; Midland (MI); On-site; USD 39,000 - 51,000; Full time

Job summary

Midland County Human Resources seeks a Benefits Counselor to help veterans, survivors, and dependents apply for benefits and navigate eligibility and processes.

The role involves interviewing clients, assessing needs, and developing and processing claims with VA, DoD, and the State of Michigan, under supervision. A bachelor’s degree in business, social work, or psychology with two years’ experience is required.

Qualifications

• Bachelor’s Degree in business, social work, psychology or related field.
• Two years of progressively responsible experience in benefits counseling and claims.
• Prior military service desirable; valid Michigan driver’s license.

Responsibilities

• Assist veterans, survivors, and dependents in applying for benefits.
• Assess, develop, and process claims for VA, DoD, and Michigan benefits.
• Interview and advise veterans and dependents on benefits and related issues.

Skills

Interviewing veterans

Benefits counseling

Client communication

Advocacy for veterans

Education

Bachelor's degree in business

Bachelor's degree in social work

Bachelor's degree in psychology

Job description

Under the supervision of the Administrator/Controller, establishes, directs, and participates in the provision of assistance to veterans, their survivors, and dependents in applying for various veterans’ benefits. Assesses, develops, and processes claims for benefits from the Department of Veteran Administration, Department of Defense, and the State of Michigan for veterans and their families. Interviews and assists veterans and their dependents regarding questions on benefits and other issues.

Bachelor’s Degree in business, social work, psychology or related field and two years of progressively more responsible experience in benefits counseling and claims, preferably in an agency dealing with veteran’s issues. Prior military service is desirable. Valid Michigan vehicle operator’s license.

Thorough knowledge of the professional public management techniques involved in budgeting, resource management, and the ability to identify and implement new best practices.Thorough knowledge of the principles and practices of veterans’ affairs and laws, counseling, and advocacy for veterans, dependents, and survivors.

Considerable knowledge of local, state, and federal laws, rules and regulations as they relate to veteran benefits, services and programs, counseling individuals, reviewing case files, providing case management, basic medical terminology, conducting basic legal research, and communicating social services programs and standards to veterans, dependents, and survivors.

Current salary range starting at $28.55/hr progressing to $37.22/hr (7-year progression with benefits)

Midland County Human Resources 220 W. Ellsworth Street, Midland, MI 48640