Veterans Service Representative (Rating)

Veterans Benefits Administration; United States; Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Veterans Benefits Administration is seeking a Rating Veterans Service Representative (RVSR) within the Veterans Service Center (VSC) or Pension Management Center (PMC) or IDES Program Division. This federal role requires meeting time-in-grade and specialized experience to evaluate and respond to claimant inquiries about federal, state, or local benefits.

Applicants must meet requirements by the closing date and may substitute education for experience at GS-09/GS-10/GS-11 levels.

Qualifications

• GS-09: 1 year specialized experience or education substitution.
• GS-10: 1 year specialized experience; education substitution available.
• GS-11: 1 year specialized experience showing understanding of benefit determinations.

Description du poste

This position is located in the Department of Veteran Affairs.

The Rating Veterans Service Representative (RVSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC), or Integrated Disability Evaluation System (IDES) Program Division.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/04/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. For a GS-10 position you must have served 52 weeks at the GS-09 level. For a GS-11 position you must have served 52 weeks at the GS-10 level. For a GS-12 position you must have served 52 weeks at the GS-11 level If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 07 or higher and the promotion potential of your current position must be at least GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

GS-09 Grade Level

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-07 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience gathering or requesting evidence to respond to claimant inquiries for federal, state, or local benefits in areas such as but not limited to: burial benefits, education benefits, monetary benefits, welfare benefits, housing benefits and various other federal, state, or local programs. Example of experience would typically include, but are not limited to: Gathering and requesting evidence to build service program case files, respond to claimant inquiries, and identify errors, inconsistencies, or omissions.

Education Substitution: Applicants may substitute education for the experience required to qualify at the GS-9 grade level. Master's or equivalent graduate degree, if related (You must provide transcripts); OR Two (2) full years of progressively higher-level graduate education leading to such a degree; or LL.B. or J.D., if related (You must provide transcripts)

GS-10 Grade Level

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to the GS-09 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as (1) assisting claimants with applications for federal, state, or local benefits in areas such as but not limited to: burial benefits, education benefits, monetary benefits, welfare benefits, housing benefits and various other federal, state, or local programs; AND (2) identifying errors, inconsistencies, or omissions in federal or state-administered benefits request package. Example of experience would typically include, but are not limited to: Explaining decisions to claimants, customers, special interest groups, dependents and/or representatives in an effort to gain understanding of determinations OR Education Substitution: Applicants may substitute education for the experience required to qualify at the GS-10 grade level. Two and a half (2.5) years of progressively higher-level graduate education leading to such a Ph.D., LL.M. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position. (You must provide transcripts)

GS-11 Grade Level

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-10 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as (1) explaining federal or state-administered benefits decisions to claimants to help them gain an understanding of claim determinations; AND (2) evaluating evidence and allegations to draw sound conclusions regarding benefit claims. Examples of experience would typically include, but are not limited to: Determining the eligibility for federal or state-administered benefits, such as: disabilit