Veterans Service Representative.

Veterans Benefits Administration; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Veterans Benefits Administration in Milwaukee, WI seeks a Fiduciary Veterans Service Representative (FVSR) to evaluate eligibility and adjudicate benefits. You will interact with Veterans and beneficiaries, gather evidence, and prepare decision documentation for awards.

This role requires in-person office presence and adherence to federal guidelines. Promotion potential up to GS-11; full-time schedule Mon-Fri 7:30am-4:00pm; situational telework is allowed.

Qualifications

• Knowledge of Veterans benefits programs and entitlement rules.
• Strong oral and written communication across diverse audiences.
• Ability to interpret regulations and apply them to cases.

Responsibilities

• Explain benefit programs and entitlement criteria to Veterans and beneficiaries.
• Conduct interviews, identify issues, gather relevant evidence, and document findings.
• Generate decisions and input data needed to award benefits when applicable.
• Adjudicate actions for fiduciary programs and ensure accuracy of awards.
• Provide training and guidance to fiduciary hub teams and stakeholders.

Skills

Interviewing

Decision making

Communication skills

Benefit's understanding

Education

Graduate education (PhD-level) or equivalent

Job description

Duties

The Fiduciary Veterans Service Representative (FVSR) Will Explain Benefit Programs And Entitlement Criteria, Conduct Interviews, Identify Issues, Gather Relevant Evidence, Generate Decision Documentation, And Input Data Necessary To Generate An Award, When Applicable. Specifically, The FVSR Will

• Analyze and make the final determination of the competency of Veterans and other VA beneficiaries and provide the final notification of the determination.
• Adjudicate award actions for the Fiduciary Program, to include release of retroactive payments, suspended, resumed, terminated and/or recovered when appropriate.
• Authorize, review and approve the pending award action for technical accuracy, clarity and thoroughness, ensuring beneficiaries receive all benefits to which entitled, including those pertaining to dependents.
• Prepare Statements of the Case (SOC) on Fiduciary Program appeals.
• Give final approval of accounts received from VA appointed fiduciaries and develop for discrepancies as needed, prior to approvals.
• Provide Promulgation Team training when needed, serve as a VSR and LIE expert providing technical guidance for actions taken by FSR's, and communicate with Veterans, beneficiaries, Office of Inspector General, Regional Counsel, and other Fiduciary Hub employees as required to obtain and clarify information.
• Complete all work in an electronic environment, updating all computer systems to include VBMS-R, Share, VBMS-A, Virtual VA, and VBMS-Fiduciary, FAST, and Case flow, while providing training to members of the Fiduciary Hub, RO employees, service organizations, and stakeholders.

Promotion Potential

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-10/11.

Work Schedule

Full time, Monday through Friday (7:30am -4:00pm)

Compressed/Flexible

Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

In-Person Essential Function

This position has an in person essential function. The candidate must physically report to the office on a reoccurring basis.

Virtual

This is not a virtual position.

Position Description/PD#

Veterans Service Representative, 39713A and 37530A

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Required to attend an 8 week training session, which may require travel.
• VSR Skill Certification required at the GS-10 level
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/13/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-10 position you must have served 52 weeks at the GS-09 level.
• For a GS-11 position you must have served 52 weeks at the GS-10 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-10 or higher and the promotion potential of your current position must be at least GS-10

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience and/or education as described below:

GS-10 Grade Level

Specialized Experience

• Knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits.
• A comprehensive and thorough knowledge of state, federal and local benefit programs AND
• Ability to communicate both orally and in writing, to individuals of all educational backgrounds.

OR

Education Substitution

• Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

GS-11 Grade Level

Specialized Experience

• Knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits.
• A comprehensive and thorough knowledge of state, federal and local benefit programs.
• Ability to communicate both orally and in writing, to individuals of all educational backgrounds AND
• Ability to fully analyze awards of beneficiaries that involve a broad range of issues.

OR

Education Substitution

• Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. This position has an in person essential function. The candidate must physically report to the office on a reoccurring basis.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note

You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

VA policy on financial hardship

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Additional vacancies

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the

For more information on the 'Who may apply' eligibility requirements, please refer to the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.