Program Specialist.

Veterans Benefits Administration; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Veterans Benefits Administration seeks a Program Specialist to oversee National Transcription Center programs, advise managers and VSO partners, and conduct QA reviews. You will analyze production data, propose improvements, and train new staff on procedures and standards.

The role requires handling complex medical/legal terminology, ensuring accuracy and timeliness across transcripts, and maintaining equipment and processes across regional offices.

Qualifications

• Experience conducting QA reviews of transcripts and related materials.
• Ability to analyze production quality and timeliness metrics.
• Experience preparing and delivering formal training sessions.

Responsibilities

• Oversees management control and execution of office programs within the National Transcription Center.
• Provides guidance to managers, staff and VSO partners.
• Conducts quality assurance reviews of final transcripts produced by NTC.
• Analyzes reports on production, quality, and timeliness, suggesting improvements.
• Transcribes difficult voice recordings with specialized terms.

Skills

Quality assurance

Program management

Training delivery

Transcription proficiency

Education

Graduate level education

Master's degree or higher

Job description

Duties

• Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO).
• Conducts quality assurance reviews of final transcripts produced by NTC.
• Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements.
• Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards.
• Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs.
• The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms.
• Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order.

Promotion Potential

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09

Work Schedule

Monday - Friday, 7:00 am - 3:30 pm

Compressed/Flexible

Not Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a virtual position.

Position Description/PD#

Program Specialist; PD38201A and PD38200A

Relocation/Recruitment Incentives

Not Authorized .

Financial Disclosure Report

Not required

Bargaining Unit

Yes

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/12/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-05 level.

For a GS-09 position you must have served 52 weeks at the GS-07 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 07 or higher and the promotion potential of your current position must be at least GS-9.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience and/or education as described below:

SPECIALIZED EXPERIENCE

• GS-7: Specialized experience is defined as experience in a wide range of medical or legal transcriptions. This experience should document experience researching legal and/or medical terminology, and experience drafting documents with proper grammar, punctuation, spelling and the proper format for different types of hearings being transcribed.
• GS-9: In addition to the skills for the GS-07 level, specialized experience for the GS-09 must document experience in the performance of program analysis and evaluation to meet goals, and experience conducting quality assurance reviews.

OR

• Education:
• For GS-07, you must have at least 1 full year of graduate level education, or have earned superior academic achievement in your bachelor's degree.
• For GS-09, you must have master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree.

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond graduate level.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is primarily sedentary and involves keyboarding for long periods. There may be some walking, standing, and carrying light items such as paper or books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:

You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

VA supports the use of telework and eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP)and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To Determine If You Need a RA, Please Review

For more information on the "Who may apply" eligibility requirements, please refer to

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.