Veterans Service Officer

Ionia County; Ionia, Northern (MI, KY); Hybrid; USD 60,566,000 - 74,046,000; Part time

Job summary

Ionia County is seeking a part-time Veterans Service Officer to assist veterans and families with benefits applications, eligibility determinations, and appeals, providing direct support and advocacy. The role involves researching disability, medical care, pension, education benefits, preparing financial reports, and liaising with USDVA and MVAA; some travel is required for outreach.

Bachelor's preferred; military experience may substitute.

Qualifications

• Bachelor’s degree preferred; military experience at E-6 or above may substitute.
• Strong research, analytical, communication, and organizational skills.
• Ability to interpret laws, policies, and regulations.
• Must be able to obtain accreditation through a USDVA-certified Veteran Service Organization.

Responsibilities

• Assist veterans and families with identifying needs, determining eligibility, and completing benefit claims and appeals.
• Research and analyze information related to disability, medical care, insurance, pension, education, and other benefits.
• Prepare financial reports and assist with debt management and waiver requests.
• Advocate for veterans, including representation before the Board of Veterans’ Appeals.
• Build relationships with community groups and participate in outreach events to educate veterans on available benefits.
• Serve as a liaison between county veteran counselors and the USDVA.
• Support MVAA initiatives and perform other assigned duties.

Skills

Research

Analytical skills

Communication

Organizational skills

Education

Bachelor’s degree preferred

Job description

Job Posting: Veterans Service Officer (VSO)
Part-time, 20 hours/week

Wage range: $21.11 – $25.87 per hour

The Ionia County Veterans Service Office is seeking a dedicated Service Officer to help veterans and their families access the benefits and services they’ve earned. This role provides direct support, benefits counseling, and advocacy.

Key Responsibilities:

• Assist veterans and families with identifying needs, determining eligibility, and completing benefit claims and appeals.
• Research and analyze information related to disability, medical care, insurance, pension, education, and other benefits.
• Prepare financial reports and assist with debt management and waiver requests.
• Advocate for veterans, including representation before the Board of Veterans’ Appeals.
• Build relationships with community groups and participate in outreach events to educate veterans on available benefits.
• Serve as a liaison between county veteran counselors and the USDVA.
• Support MVAA initiatives and perform other assigned duties.

Qualifications:

• Bachelor’s degree preferred; military experience at E-6 or above may substitute.
• Strong research, analytical, communication, and organizational skills.
• Ability to interpret laws, policies, and regulations.
• Must be able to obtain accreditation through a USDVA-certified Veteran Service Organization.

Work Environment:

Mostly office-based with computer work; some travel required for meetings, outreach and events.

Why Join Us?

Make a meaningful impact by helping Ionia County’s veterans access the support they deserve.