Part-Time Veteran Service Officer at VetCV Mission Next Ctr - Milton

VetCV; Milton (FL); On-site; USD 25,000 - 36,000; Part time

Job summary

VetCV Mission Next Center in Milton, Florida, seeks a Part-Time Veterans Service Officer to assist Veterans, transitioning Service Members, and families in navigating benefits and resources. You will assess needs, complete claims, coordinate referrals, and connect clients with community partnerships in a mission-driven environment.

The role emphasizes compassion, strong communication, confidentiality, and teamwork, with a 20-hour weekly schedule (Mon–Fri, 9:00 AM–2:00 PM) on site at the mission

Qualifications

• Must have served as a member of the United States Armed Forces and separated with an honorable discharge.
• Must have a valid Florida driver’s license.
• Ability to work effectively with diverse individuals.
• Excellent customer service skills.
• Excellent interpersonal skills and verbal/written communication, including public speaking.

Responsibilities

• Assist Veterans and family members with VA benefit applications and claims.
• Explain federal, state, and local Veteran benefits.
• Coordinate referrals to community partners and ensure warm handoffs where possible.
• Maintain accurate records and documentation.
• Conduct client assessments and follow up to connect Veterans with services.
• Participate in suicide prevention initiatives and wellness support.
• Engage with community partners and represent VetCV professionally.

Skills

Strong communication

Compassion & empathy

Confidentiality

Organizational skills

Computer proficiency

Multitasking

Public speaking

Diversity awareness

Job description

Job Description

Are you passionate about helping Veterans, Service Members, and their families navigate life's challenges and opportunities?

Are you passionate about helping Veterans, Service Members, and their families navigate life's challenges and opportunities? The VetCV Mission Next Center is seeking a dedicated, compassionate, and service-minded Part-Time Veterans Service Officer (VSO) to join our growing team. This is more than a job—it's an opportunity to make a lasting difference in the lives of those who have served our nation. Working alongside our Patriot Navigators and community partners, you'll help Veterans access earned benefits, connect to critical resources, overcome barriers, and successfully navigate their next chapter in life.

Schedule

Monday through Friday

9:00 AM – 2:00 PM (20 Hours Per Week)

Location

VetCV Mission Next Center

Pensacola State College Campus, Milton, Florida

Position Summary

The Veterans Service Officer serves as a trusted advocate, navigator, and resource specialist for Veterans, transitioning Service Members, and their families. This role assists clients in identifying needs, accessing benefits and services, completing claims and applications, coordinating referrals, and connecting with community resources. The ideal candidate is passionate about serving Veterans, possesses strong interpersonal skills, and thrives in a collaborative, mission-driven environment.

Primary Responsibilities

Veteran Benefits Assistance

• Assist Veterans and family members with VA benefit applications and claims.
• Help clients understand available federal, state, and local Veteran benefits.
• Assist with disability compensation, pension, survivor benefits, education benefits, healthcare enrollment, and other programs.
• Maintain accurate records and documentation.

Resource Navigation & Referral Coordination

• Conduct initial client assessments.
• Identify unmet needs and barriers.
• Coordinate referrals to community partners.
• Facilitate warm handoffs whenever possible.
• Follow up to ensure Veterans successfully connect to services.

Mission Next Center Services

Assist Veterans With Access To

• Employment and workforce development resources
• Housing assistance programs
• Mental health and wellness resources
• Financial literacy and support services
• Education and training opportunities
• Legal services
• Disaster relief resources
• Family support programs
• Veteran Service Organizations

Suicide Prevention & Wellness Support

• Participate in suicide prevention initiatives.
• Conduct screenings and assessments as trained and appropriate.
• Recognize warning signs and risk factors.
• Connect Veterans and families with crisis resources when needed.
• Support continuity of care and follow-up efforts.

Community Engagement

• Participate in outreach events and community activities.
• Help build relationships with community organizations.
• Represent VetCV professionally in the community.
• Promote awareness of available Veteran services.

Minimal Qualifications

• Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge.
• Must have a valid Florida driver's license.
• Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
• Excellent customer service skills.
• Excellent interpersonal skills: ability to work effectively with others.
• Excellent written and verbal communication skills to include public speaking.
• Strong organization skills and ability to multi-task.
• Successful completion of the due diligence process, to include but not limited to, a Level II background check and drug screen.

Preferred Qualifications

• Veteran, military spouse, or military family member preferred.
• Accredited Veteran Service Officer (VSO) certification preferred.
• Experience assisting Veterans with benefits or community services.
• Experience in case management, social services, counseling, healthcare navigation, workforce development, or nonprofit services.
• Knowledge of VA benefits and military culture.

Required Skills

• Strong communication and interpersonal skills.
• Compassion and empathy.
• Ability to maintain confidentiality.
• Strong organizational skills.
• Proficiency with computers and web-based applications.
• Ability to manage multiple clients and priorities.
• Commitment to serving Veterans and their families.

What Makes This Role Special

At VetCV, we believe every Veteran deserves a trusted guide to help navigate life's transitions and challenges.

As Part Of Our Team, You Will

• Help Veterans access life-changing benefits and services.
• Work directly with Veterans and military families every day.
• Be part of innovative programs focused on prevention, connectedness, and wellbeing.
• Collaborate with healthcare providers, nonprofits, government agencies, and Veteran Service Organizations.
• Contribute to initiatives designed to reduce isolation, improve quality of life, and prevent Veteran suicide.

Most importantly, you'll help ensure that no Veteran has to navigate life's next mission alone.

Compensation

Competitive hourly compensation based on qualifications and experience.

Join us in helping Veterans discover "What's Next."

VetCV Mission Next Center

Helping Veterans Navigate Life's Next Mission

Company Description

The VetCV Mission Next Center is a one-stop hub dedicated to empowering veterans and transitioning service members through personalized support and access to essential Life Resources. Guided by VetCV Patriot Navigators, in collaboration with community Patriot Partners like the Florida Division of Veteran Affairs, private sector commercial and non-profit partners, and many other community-based veteran service Patriot Partners - "we'll help you get there from here."

The center connects members to earned VA benefits, career preparation, job placement opportunities, emergency financial assistance, transitional housing referrals, and a wide range of resources and veteran services. The Center also hosts seminars and other community events on topics like health & wellness, housing, financial literacy, career development, and more.