Veterans Eyewear Specialist & Optician Support

U.S. Department of Veterans Affairs; Beckley (WV); In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

The Veterans Canteen Service (VCS) at Beckley VA Medical Center is seeking an experienced Health Tech (Optician) to support Optical Shops. You will coordinate optical operations and serve as a liaison between VCS eye clinics and prosthetics teams to ensure timely, accurate eyewear for Veterans.

You will assist patients with eyewear choices, perform fittings, document measurements in CPRS, process orders, and collaborate across clinics to resolve issues, all while maintaining a high standard of

Competenze

• Minimum of one (1) year of experience working as an Optician required.
• Independent work capability to manage responsibilities efficiently and maintain high patient service standards.
• Ability to identify prescription discrepancies and take corrective action for accuracy.
• Skilled in optical verification and quality assurance including verification & transitions.

Mansioni

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional, welcoming environment while helping patients make informed eyewear decisions.
• Perform eyewear fittings and obtain accurate measurements using optical equipment.
• Document patient information and measurements in CPRS.
• Process eyewear orders, collect payments, and enter orders into VA systems.
• Promote lens options and upgrades using a consultative approach.
• Collaborate with eye clinics, labs, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns professionally and escalate complex issues as needed.
• Maintain eyewear displays and support inventory and fixed assets.

Conoscenze

Customer service

Independent work

Prescription interpretation

Quality assurance

Attention to detail

Communication

Strumenti

Lensometer

Lens clock

PD ruler

Pupilometer

Frame heater

Frame and lens cleaner

Descrizione del lavoro

The Veterans Canteen Service (VCS) at Beckley VA Medical Center is seeking an experienced Health Tech (Optician) to support Optical Shops. You will coordinate optical operations and serve as a liaison between VCS eye clinics and prosthetics teams to ensure timely, accurate eyewear for Veterans.

You will assist patients with eyewear choices, perform fittings, document measurements in CPRS, process orders, and collaborate across clinics to resolve issues, all while maintaining a high standard of