Veterans Case Manager

Northeast Kingdom Human Services (NKHS); Derby (VT); On-site; Full time

Job summary

A leading organization in Vermont is seeking a Veterans Outreach Case Manager to support military veterans and their needs. The role involves case management services, collaboration with community agencies, and outreach to ensure veterans receive comprehensive care. This position provides a competitive salary and a robust benefits package.

Benefits

403b retirement plan with Agency contribution and match

Paid time off

Outstanding employee wellness program

Employee assistance program

Qualifications

• Preferably a veteran of U.S. military with outreach skills.
• 1-2 years of case management experience preferred.
• Knowledge of VA health system is strongly preferred.

Responsibilities

• Contacts all AF/Veteran referrals within 24-48 business hours.
• Provides home visits and follow-up contacts with veterans.
• Ensures integration between care for substance use and mental health conditions.

Skills

Outreach Skills

Rapport Building

Case Management

Education

Bachelor’s degree in human services or related field

Job description

Posted Thursday, June 12, 2025 at 4:00 AM

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives.

THE POSITION

Are you a military veteran looking to help other veterans? The Veterans Outreach Case Manager will provide direct support to armed forces, veterans and civilians with a focus on the former. The VOCM will effectively provide case management services to all clients, communicate and facilitate relationships with community agencies, and work with local, regional and national organizations to build community based programs that focus on armed forces and veteran needs.

Hours are 8:30am - 12:30pm and travel is required between Derby and St. Johnsbury sites.

About Northeast Kingdom Human Services

NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 500 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont

RESPONSIBILITIES & SCOPE

• Contacts all AF/Veteran referrals within 24-48 business hours to obtain needs and setup initial appointment.
• Assists therapists and Med Provider Team in meeting needs of veteran and active-duty military personnel.
• Provides home visits, outreach and follow up contacts with veterans and military personnel to assist in engaging them in their continuum of care needs.
• Assists in creating CCBHC partnership, formal contracts and care coordination expectations with Department of Veteran’s Affairs medical centers, independent outpatient clinics, drop-in centers, and other facilities of the Department as defined in section 1801 of title 38, United States Code.
• Ensures there is integration or coordination between the care of substance use disorders and other mental health conditions for those veterans who experience both and for integration or coordination between care for behavioral health conditions and other components of health care for all veterans.
• Ensures every veteran seen for behavioral health services is assigned a Principal Behavioral Health Provider.

QUALIFICATIONS

• Bachelor’s degree or higher in human services or related field is preferred.
• Veteran of U.S. military with knowledge, skills and abilities to complete outreach, develop rapport with veteran and active-duty military personnel.
• 1-2 years of case management experience preferred.
• Knowledge of the VA health system strongly preferred.
• Experience working with low income, diverse population including persons affected upon by mental illness, substance use and incarceration is a plus.
• Experience with and understanding of CCBHC models preferred but not required.

SALARY & BENEFITS

• Competitive Salary $20.00/hr plus, depending upon education and experience.
• 403b retirement plan with Agency contribution and match.
• Paid time off
• Outstanding employee wellness program
• Employee assistance program

NKHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Northeast Kingdom Human Services is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.