Veterans Care Admin - Primary & Specialty Call Center

Veterans Health Administration; Brainerd (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

The Veterans Health Administration is seeking a Medical Support Assistant at the St. Cloud VA Health Care System, Brainerd CBOC. You will support clinical staff, manage scheduling and act as the primary liaison for Veterans and visitors in both Primary and Specialty Care ICCs.

Entry requires U.S. citizenship, a high school diploma or equivalent, and English proficiency. Depending on education and KSAs, eligibility spans GS-3 to GS-5, with the GS-5 level reflecting advanced duties.

Qualifications

• Citizenship in the United States
• High school diploma or GED or equivalent
• English language proficiency
• Physical requirements per VA directives

Responsibilities

• Provide administrative support to clinical staff and Veterans.
• Oversee daily clerical functions of scheduling in all PC ICC and SC ICC areas.
• Serve as first administrative point-of-contact for Veterans, family, and other visitors.

Skills

Patient communication

Office automation

Medical terminology

Message recording

Clinical scheduling

Data entry

Independent work

Professional communication

Customer service

Education

High school diploma or equivalent

Two years of education above high school

Tools

Scheduling software

Job description

The Veterans Health Administration is seeking a Medical Support Assistant at the St. Cloud VA Health Care System, Brainerd CBOC. You will support clinical staff, manage scheduling and act as the primary liaison for Veterans and visitors in both Primary and Specialty Care ICCs.

Entry requires U.S. citizenship, a high school diploma or equivalent, and English proficiency. Depending on education and KSAs, eligibility spans GS-3 to GS-5, with the GS-5 level reflecting advanced duties.