Veterans Benefits Specialist – Front Desk & Admin Support

MaineGuide; Augusta, Northern (ME, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Sick leave

Vacation days

Health insurance

Dental coverage

Retirement plan

Gym reimbursement

Flexible spending

Job summary

The Maine Bureau of Veterans’ Services is seeking an Office Specialist I for its Central Office in Augusta. You will conduct initial interviews, schedule appointments, determine eligibility for state programs, and support front desk operations at Camp Keyes. Occasional travel and outreach events are expected.

The role requires handling client interactions, maintaining records in the management system, and producing clear reports while following department policy and procedures.

Qualifications

• Experience performing advanced administrative tasks with independent judgment.
• Ability to determine eligibility for state programs per policy.
• Proficient in handling inquiries, referrals, and outreach events.

Responsibilities

• Conduct initial interviews to determine benefits sought by veteran or family.
• Schedule appointments for senior staff and veterans services officers.
• Determine eligibility for state programs and issue certificates or licenses as applicable.
• Manage Central Office schedules and front desk duties.
• Document interactions in the client management system; draft and proof correspondence.

Skills

Interviewing

Scheduling

Eligibility determinations

Outreach

Phone support

Data entry

Office software

Education

Office/Administrative experience

Tools

Client management software

Job description

The Maine Bureau of Veterans’ Services is seeking an Office Specialist I for its Central Office in Augusta. You will conduct initial interviews, schedule appointments, determine eligibility for state programs, and support front desk operations at Camp Keyes. Occasional travel and outreach events are expected.

The role requires handling client interactions, maintaining records in the management system, and producing clear reports while following department policy and procedures.