Veterans Benefits Office Specialist I

State-of-Maine; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

The State of Maine, Bureau of Veterans’ Services in Augusta, seeks an Office Specialist I to support veteran services from the Central Office. You will conduct initial interviews, manage front-desk duties, and coordinate appointments for senior staff and veterans officers.

You will determine eligibility for multiple programs, draft correspondence, and maintain office operations. Travel to outreach events may be required.

Qualifications

• Office and administrative support experience demonstrates proficiency in modern office practices.
• Ability to use independent judgment and discretion to make determinations on varied matters.
• Familiarity with client management software.
• Experience with Veterans programs or related services is a plus.

Responsibilities

• Conduct initial interviews to determine the nature of benefits sought by the veteran and/or family member.
• Provide scheduling appointments for senior staff and veterans services officers.
• Determine eligibility for state programs such as Honorable Service Veteran Recognition, Veterans State Park and Museum Pass, and Disabled Veterans Hunting and Fishing License program.
• Establish eligibility for Veterans Dependent Education Benefits (VDEB) program.
• Represent MBVS at outreach events; occasional travel.
• Provide phone coverage to various field and cemetery offices.
• Draft and proof business correspondence.
• Maintain quarterly office supplies and inventory.

Skills

Independent judgment

Administrative tasks

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Client management software

Job description

The State of Maine, Bureau of Veterans’ Services in Augusta, seeks an Office Specialist I to support veteran services from the Central Office. You will conduct initial interviews, manage front-desk duties, and coordinate appointments for senior staff and veterans officers.

You will determine eligibility for multiple programs, draft correspondence, and maintain office operations. Travel to outreach events may be required.