Veterans Benefits Representative

AO Globe Life; Rapid City (SD); Remote; USD 42,000 - 66,000; Full time

Job summary

AO Globe Life is seeking a Veterans Benefits Representative to work remotely in the United States. You will conduct virtual consultations, explain insurance and employee benefit options, and guide veterans and families through enrollment processes.

The role emphasizes accurate record-keeping, ongoing training, and professional client engagement. Candidates should have strong customer service and communication skills, knowledge of insurance or willingness to obtain licenses, and experience with

Qualifications

• Strong customer service and communication skills; ability to explain complex information clearly.
• Knowledge of insurance and employee benefits, or willingness to learn and obtain licenses as required.
• Experience in training or coaching clients or team members, including virtual meetings and presentations.
• Proficiency with remote work tools, CRM systems, and basic office software; strong organizational and time-management skills.

Responsibilities

• Conduct virtual consultations with veterans and their families.
• Explain policy options and guide enrollment processes.
• Review benefit eligibility and prepare customized proposals.
• Maintain accurate records in company systems and stay updated on product changes and regulations.
• Follow up with clients professionally and respond promptly to inquiries.

Skills

Customer service

Clear communication

Insurance knowledge or willingness to學

Training or coaching

Remote collaboration tools

Education

High school diploma

Tools

CRM systems

Job description

Company Description

AO Globe Life is part of the American Income Division of Globe Life and is the largest distribution system for its products and services. The organization focuses on serving working families across the United States and Canada, providing protection and benefits tailored to their needs. AO Globe Life emphasizes long-term relationships, financial security, and clear communication about coverage options. Team members benefit from a mission-driven environment where they support communities while building professional skills and career growth opportunities.

Role Description

The Veterans Benefits Representative is a full-time remote role responsible for supporting veterans and their families in understanding and accessing insurance and employee benefit programs. Day-to-day tasks include conducting virtual consultations, explaining policy options, answering questions, and guiding individuals through enrollment processes. The role involves reviewing benefit eligibility, preparing and presenting customized proposals, and maintaining accurate records in company systems. Representatives collaborate with team members, participate in ongoing training sessions, and stay current on product updates and regulatory requirements. The position requires consistent follow-up with clients, timely response to inquiries, and a professional, empathetic approach to customer interactions.

Qualifications

• Strong customer service and communication skills, with the ability to explain complex information clearly and respectfully.
• Knowledge of insurance and employee benefits, or willingness to learn and obtain relevant licenses as required.
• Experience in training or coaching clients or team members, including comfort with virtual meetings and presentations.
• Proficiency in using remote work tools, CRM systems, and basic office software; strong organizational and time-management skills.
• Commitment to serving veterans and working families, with a professional and ethical approach to client support.
• High school diploma or equivalent required; post-secondary education or prior benefits/insurance experience is an asset.
• Ability to work independently in a remote environment and meet performance and service standards.