Veteran Support Specialist (VA Work Study)

Bellevue University; Bellevue (NE); On-site; USD 16,531 - 24,796; Full time

Job summary

Bellevue University is seeking a VA Work Study to support the Military Veteran Service Center (MVSC) in daily operations and Veteran campus activities. You will work directly with the MVSC Manager and Director, handling front-line tasks and providing information to Veteran students.

Responsibilities include greeting Veterans, answering calls, assisting with meetings, and posting opportunities. Strong communication and MS Office skills are essential for success.

Qualifications

• Strong verbal, written, and interpersonal communication skills are required.
• Effective time management, critical thinking, ability to multi-task and problem-solving skills are required.
• Excellent customer service orientation to establish and maintain relationships with Veteran students.

Responsibilities

• Greet Veterans and direct them appropriately.
• Answer and screen incoming calls; provide basic information and resources.
• Maintain security and monitor access to the MVSC.
• Assist in room preparation for Veteran-related meetings and events.
• Provide one-on-one support with information on Veteran benefits and services.
• Support MVSC in delivering VA information and outreach to students.
• Assist in posting employment opportunities and volunteer activities.
• Perform clerical tasks such as filing, photocopying, and faxing.

Skills

Customer service

Communication

Time management

Multi-tasking

MS Office

Tools

MS Office

Job description

Primary Function

The VA Work Study assigned to the Military Veteran Service Center (MVSC) will work directly with the Manager and Director in order to maintain efficient and effective daily operations at the MVSC facility. The VA Work Study personnel will serve as a front‑line representative of the MVSC by doing and performing a range of tasks to support its internal services and Veteran related campus activities.

Essential Functions

Customer Service

• Serve Veterans by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward any incoming phone calls while providing basic information and resources to Veteran students
• Maintain security by following procedures and controlling access (monitor visitor kiosk, escort as necessary) in the MVSC
• Assist in room preparation for Veteran related meetings, clinics, and seminars hosted by the MVSC on campus
• Provide one‑on‑one support to Veteran students through dissemination of general information regarding Veteran benefits and/or services
• Assist VSOC in delivering VA information, assistance, activities, and outreach to current Veteran students and those using VA Benefits
• Bellevue University Veteran Services
• Provide assistance to Veteran student population via phone, email, or in person
• Perform other duties such as filing, photocopying, collating, and faxing Veteran related documents.
• Assist MVSC Manager in identifying veteran employment opportunities
• Keep all employment opportunities and materials posted on the bulletin board current.
• Assist MVSC Manager in identifying veteran related volunteer activities on campus or in the community that our students can support.
• Keep all volunteer opportunities and materials posted on the bulletin board current

Marginal Duties and Responsibilities

• Perform other tasks as assigned to support Veteran services at Bellevue University
• Participate in the planning and delivery of Veteran student services and programs
• Qualifications/Skills:
• Strong verbal, written, and interpersonal communication skills required
• Effective time management, critical thinking, ability to multi‑task and problem‑solving skills are required.
• Excellent customer service orientation to establish and maintain collaborative partnerships with Veteran students.
• Proficiency using MS Office products required

Working Conditions

• Strong Work Study personnel have frequent face‑to‑face, online, phone, video, email, or other digital media contact with students.
• Work Study personnel work in an open office environment
• The professional behavior of Work Study personnel has a direct impact on Bellevue University's reputation and therefore must adhere to the university's code of ethical conduct.
• Weekend or holiday work will not be required
• Appropriate attire to represent Bellevue University as you serve students and guests.

NOTE: The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Equal Opportunity Employer.