Veteran Services Liaison: VA Programs & Home Accessibility

Carolina Home Access; Waxhaw (NC); On-site; USD 48,216 - 68,880; Part time

Benefits offered by this job

Discretionary performance bonus

Lead veteran-services channel

Job summary

Carolina Home Access is seeking a Veteran Services Specialist based in the Charlotte area to build relationships with VA and veteran networks and guide families to home-accessibility solutions. The role emphasizes ethical outreach and compliant paperwork, with local travel across the Charlotte region.

Ideal candidates have extensive VA experience, strong communication, and the ability to navigate veteran-service systems.

Qualifications

• Five+ years in veteran services or related field.
• Working knowledge of veteran-service systems and networks.
• Experience with veteran-service organizations or government programs preferred.
• Familiarity with home-accessibility equipment or disability-related modifications.
• Clear communication and ethical outreach.
• Ability to travel locally in the Charlotte area.

Responsibilities

• Develop professional relationships with veteran-service organizations, healthcare providers, rehabilitation professionals, discharge-planning teams, accessibility professionals, and referral partners.
• Introduce Carolina Home Access and provide accurate information about its home-accessibility services.
• Help the company understand vendor-registration procedures, terminology, documentation standards, and administrative requirements.
• Support accurate, timely, and ethical completion of company paperwork.
• Develop compliant outreach and community-education processes.
• Provide general information about home-accessibility solutions.
• Direct veterans and families to authorized VA personnel or accredited resources for benefits and eligibility questions.
• Identify opportunities involving ramps, stair lifts, grab bars, handrails, and related accessibility modifications.
• Maintain accurate business-development records while protecting confidential information.
• Represent Carolina Home Access professionally and comply with privacy, procurement, ethics, and conflict-of-interest requirements.
• Avoid offering or accepting anything of value in exchange for referrals or benefits.

Skills

Communication skills

Relationship-building

Organization

Follow-up

Education

GED

Job description

Carolina Home Access is seeking a Veteran Services Specialist based in the Charlotte area to build relationships with VA and veteran networks and guide families to home-accessibility solutions. The role emphasizes ethical outreach and compliant paperwork, with local travel across the Charlotte region.

Ideal candidates have extensive VA experience, strong communication, and the ability to navigate veteran-service systems.