Veteran Resource Coordinator

Voacolorado; Denver (CO); On-site; Full time

Job summary

Volunteers of America seeks a Veteran Resource Coordinator responsible for supporting veterans facing homelessness at their Denver center. This full-time role requires strong communication skills, direct human service experience, and the ability to work effectively within a team. The coordinator will manage front desk operations and facilitate access to essential services, maintaining a secure and welcoming environment.

Benefits

Paid Holidays

Vacation Time

403b Retirement Plan with Agency Match

Health, Dental, Vision Insurance

Employee Assistance Program

Qualifications

• One-year direct human service experience required.
• Ability to maintain confidentiality and professionalism.
• Willing to obtain necessary certifications.

Responsibilities

• Manage front desk duties including service provision for guests.
• Maintain cleanliness and safety of facility.
• Assist in planning and hosting special events.

Skills

Communication

Teamwork

Conflict Resolution

Crisis Intervention

Self-Motivation

Education

Associate's degree in a related area

Tools

Microsoft Office Suite

Homeless Management Information System

Job description

Description

WHAT MAKES VOA SPECIAL

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The Veteran Resource Coordinator at the Bill Daniels Veteran Services Center is directly responsible for the

management of the front desk and lobby area, the service provision for guests in the building, assisting the

participants with accessing needed items and food. Service modalities include Trauma Informed Care, Harm

Reduction, Motivational Interviewing and Crises De-escalation. Job duties include supporting and coordinating with

other front desk staff members in the delivery of appropriate support services for participants experiencing

homelessness, maintaining the safety and wellbeing of all participants, maintaining the cleanliness of the facility,

helps plan and host special events, and ensures program accountability, professional interaction/communication

between VOA staff, clients, volunteers, third party entities, and collaborators and maintaining client files and

program data entry/ maintenance. Further, the Veteran Resource Coordinator will develop expertise on Veteran

services and other specialty areas including housing, employment, legal services, benefits, or others as indicated by

the needs of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ensures that the participant’s voice is heard, and when appropriate the resident’s ideas play a prominent

role in programming.

· Responsible for possessing an in-depth knowledge regarding program requirements, including support

services, and field-relevant best practices.

· Demonstrates knowledge of participant-specific resources, a passion for serving the population and

people experiencing homelessness, and the ability to contribute to the program-wide objectives of a

diverse and dynamic team.

· Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops

specialized knowledge related to service delivery database systems within the organization.

· Performs duties in a professional manner by maintaining the confidentiality of all information and by

participating effectively within and across teams.

· Maintains physical and emotional safety of all participants in the facility. Manages the milieu and

addresses any conflict immediately to de-escalate. Will contact emergency personnel as necessary

· Maintains front desk duties that include but are not limited will accurately and adequately complete any

reports or documentation required.

· Supports team members by serving as a resource for analyzing and solving problems and staying abreast

of current issues and theories within the field.

· Oversees and participates in general house maintenance such as supplying personal items, conducting

building walk-through, enforcing rules, etc.

· Serves as coordinator for special projects as assigned.

· Regulates, receives, and ensures proper handling of donations; orders and keeps track of Veteran Services

Center inventory/resources.

· Interacts courteously and professionally with Veteran Services Center clients, donors, volunteers, and

VOA staff and resolves conflicts when necessary.

· Helps Denver Daytime Facilities Manager. recruit and train volunteers, develop volunteer job descriptions and supervise volunteers as they perform assigned tasks.

· Attends regular staff meetings and other meetings as requested by the Denver Daytime Facilities Manager.

· Performs job responsibilities in accordance with the Social Work Code of Ethics.

· Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES · There are no supervisory responsibilities for this position.

Salary Range: $19.00-$21.00/hr

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS.

· Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.

· Ability to move quickly and safely to do perimeter checks, and in cases of an emergency.

· Must be able to lift up to 50 lbs. 10 to 15 times per day.

· Must be able to stand and walk for long periods of time.

POSITION TYPE AND EXPECTED HOURS OF WORK · Full time · Monday – Friday 7:30am – 4:00pm

· Work hours may vary but are typically regularly scheduled around a 40-hour work week designed to fulfill program objectives with occasional overtime requirements.

LOCATION 1247 Santa Fe Drive, Denver, CO 80204

BENEFITS (depending on eligibility status)

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

COMPETENCIES

· Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

· Utilization of various databases including Homeless Management Information System and Service Point.

· Ensures equitable and inclusive services.

· Ensures that guests have an active voice in programming.

· Self-motivated and directed

· Open to receiving and providing feedback; focused on conflict resolution.

· Adaptable

MINIMUM QUALIFICATIONS OF POSITION

· Associate's degree in a related area or the equivalent experience in human services.

· One-year direct human service experience.

· Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

· Criminal and civil background checks within 30 days of hire.

· Good organizational and planning skills; works well as part of a team.

· Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Zoom, Teams); digital calendars (G Outlook); file sharing programs One Drive.

· Proficient with Windows operating system.

PREFERRED QUALIFICATIONS OF POSITION

· Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.

· Administrative experience and/or milieu management.

· Crises intervention skills

· Possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available) and state-mandated automobile insurance

· Bilingual – English and Spanish

KNOWLEDGE AND SKILLS

· Strong written, oral, and interpersonal communication skills.

· High level of competency working with Microsoft Office suite and cloud-based applications.

· Strong time-management and prioritization skills.

· Experience working both independently and, in a team-oriented, collaborative environment.

· Strong organization skills

· Must have the ability to present and communicate professionally.

· Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

· Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.