Veteran Programs Operations Coordinator

Unitedwaynefl; Jacksonville (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

United Way of Northeast Florida in Jacksonville seeks a Veteran Operations Specialist to provide frontline operations support for Mission United, coordinating intake, documentation, and program activities to serve veterans and military families.

Reporting to the Director of Mission United, you will ensure compliant, audit-ready records, support grant reporting, and foster productive partnerships with staff and community partners in a fast-paced nonprofit environment.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in related field preferred.
• Experience in nonprofit/government/military environment preferred.
• Experience supporting grant-funded programs preferred.

Responsibilities

• Serve as the primary intake coordinator for veteran service requests across the Mission United service area, ensuring timely intake, routing, and coordination of referrals.
• Coordinate daily program operations by accomplishing deliverables, adhering to deadlines, and managing communication platforms and workflows.
• Maintain audit-ready administrative systems, including digital files, grant documentation, SOPs, resource directories, and templates.
• Create and update intake forms, checklists, and templates to support efficient program delivery.
• Coordinate meetings, manage calendars, prepare agendas, and provide administrative support for program activities.

Skills

Organizational skills

Customer service

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

United Way of Northeast Florida in Jacksonville seeks a Veteran Operations Specialist to provide frontline operations support for Mission United, coordinating intake, documentation, and program activities to serve veterans and military families.

Reporting to the Director of Mission United, you will ensure compliant, audit-ready records, support grant reporting, and foster productive partnerships with staff and community partners in a fast-paced nonprofit environment.