Veteran Outreach Program Specialist

Veterans Health Administration; Phoenix (AZ); On-site; USD 65,000 - 113,000; Full time

Job summary

The Veterans Health Administration in Phoenix is seeking a Veterans Outreach Program Specialist to serve as the principal outreach staff member for Military Reserve and National Guard members returning from GWOT, OEF, OIF, and OND. The role requires travel throughout an assigned geographical area away from the Vet Center.

Duties include information sharing on benefits, creating outreach materials, liaising with veterans organizations, planning events, and operating mobile Vet Center outreach.

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Providing information on benefits and eligibility to VHA, VBA, and NCA.
• Developing and distributing outreach materials (brochures, presentations, flyers, web content).
• Serving as a community liaison with Veterans Service Organizations and others.
• Planning, coordinating, and executing outreach events.
• Driving a Government Vehicle or Mobile Vet Center for outreach.
• Setting up and closing Mobile Vet Center, checking systems.

Job description

• Department: Department of Veterans Affairs

The Veterans Outreach Program Specialist serves as the principal outreach staff member for Military Reserve and National Guard members returning from the Global War on Terrorism (GWOT), Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND). The nature of the job requires travel throughout an assigned geographical area away from the Vet Center.

Key Responsibilities

This position involves a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the lower grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level.

Duties: Providing information, explanation of services, support, and connection to a variety of individuals of various educational, environmental, ethnic, and cultural backgrounds, regarding benefits and eligibility to VHA, RCS, Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).

Developing, managing, and distributing outreach materials to include brochures, presentations, flyers, fact sheets, web content, and other targeted information which highlights Vet Center services and locations as well as the combat Veteran experience. Creating presentations and materials with information in the appropriate format to allow the Veteran and/or Service Members, their families and representative to understand the information they are receiving.

Serving as a community liaison representing the Vet Center with organizations to include but not limited to Veterans Service Organizations, community groups, and others whose interest is in helping and protecting Veterans, their families, and their representatives. Collaborating closely with Vet Center direct service providers, helps initiate client referrals, and follows-up to ensure client needs are being met timely.

Collaborating participating in the planning, coordinating, and executing of a variety of outreach events. Preparing documentation of contacts, client visits, and administrative activities in accordance with program guidelines and policies. Driving either a Government Owned Vehicle (GOV) or a Mobile Vet Center Mobile Vet Center to perform outreach services on a daily basis. Each Mobile Vet Center may be up to 40 feet long.

Setting up and closing the Mobile Vet Center for operation, i.e., leveling the Mobile Vet Center, checking communications systems, electrical systems, etc. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Some nights and weekends may be required to meet mission. Virtual: This is not a virtual position. Position Description/PD#: Veteran Outreach Program Specialist/PD76028A and PD76029A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $64564 – $113185/yr.

What is the application deadline?

Applications close on 2026-10-14.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.