Veteran Liaison Officer - Veterans Evaluation Services

Maximus; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

Maximus is seeking a Veteran Liaison Officer for their Veterans Evaluation Services team. This remote role involves addressing concerns from veteran clients, educating them on VA procedures, and managing scheduling issues. Candidates should have a high school diploma and military service, ensuring they can effectively support veterans in need.

Benefits

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Qualifications

• Must have military service.
• Strong interpersonal skills required.
• Ability to handle sensitive situations with veterans.

Responsibilities

• Handle concerns and disputes from veterans.
• Educate veterans on VA procedures.
• Respond to feedback via email and calls.

Skills

Communication

Problem Solving

Empathy

Education

High School Diploma or GED

Job description

Description & Requirements Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and / or Providers. Respond to feedback / follow ups via email or follow up calls. - Due to contract requirements, only US Citizens or a Green Card holders can be considered for this opportunity. - For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Essential Duties and Responsibilities : - Receive incoming calls directly from upset Veterans. - Receive incoming calls transferred from the Call Center. - Review cases at the request of Veterans / Servicemembers and process them accordingly. - Place outgoing to Veterans / Servicemembers regarding their compensation and pension exams. - Explain policies and procedures of VES and the VA to Veterans / Servicemembers who are unfamiliar with our company. - Request reschedules, cancellations, and no shows as necessary. - Communicate with potentially violent Veterans. - Communicate with potentially homicidal and / or suicidal Veterans. Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements Using Maximus-Provided Equipment : Internet speed of 20mbps or higher required (you can test this by going to (1) www.speedtest.net) Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router Private work area and adequate power source Must currently and permanently reside in the Continental US - In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities. Minimum Requirements - High School diploma or GED required. - Military Service required. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 20.87 Maximum Salary $ 23.12

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