Veteran Liaison Officer - Veterans Evaluation Services

Maximus; Baton Rouge (LA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking Veteran Liaison Officers to join their Veterans Evaluation Services team. This remote role involves addressing Veteran concerns, educating them on VA procedures, and handling disputes while providing necessary support for their Compensation and Pension exams.

Benefits

Health insurance

Life and disability insurance

Retirement plans

Paid holidays

Paid time off

Qualifications

• High School diploma or GED required.
• Military Service required.

Responsibilities

• Address all Veteran clients' concerns, disputes, and scheduling requests.
• Educate veterans on VES and VA procedures.
• Handle negative feedback from Veterans.

Skills

Communication

Problem Solving

Conflict Resolution

Education

High School diploma or GED

Job description

Description & Requirements Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams.

Educate veterans on VES and VA procedures and resolve potential problems.

Respond to negative feedback from Veterans and/or Providers.

Respond to feedback and follow-ups via email or follow-up calls.

- Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.

- Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Essential Duties and Responsibilities:

1. Receive incoming calls directly from upset Veterans.
2. Receive incoming calls transferred from the Call Center.
3. Review cases at the request of Veterans/Servicemembers and process them accordingly.
4. Place outgoing calls to Veterans/Servicemembers regarding their compensation and pension exams.
5. Explain policies and procedures of VES and the VA to Veterans/Servicemembers who are unfamiliar with our company.
6. Request reschedules, cancellations, and no-shows as necessary.
7. Communicate with potentially violent, homicidal, and/or suicidal Veterans.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co., will provide all necessary computer equipment to fulfill your role. New hires will not be exempt from using company-provided equipment.

Home Office Requirements Using Maximus-Provided Equipment:

• Internet speed of 20mbps or higher required (test at www.speedtest.net).
• Connectivity via Wi-Fi or Category 5/6 Ethernet cable to the home router.
• Private work area and adequate power source.
• Must reside in the Continental US and conduct remote work from the specified location at hire.

Travel is not permitted; you must remain at your designated home location for all work activities.

Minimum Requirements:

• High School diploma or GED.
• Military Service.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other protected characteristics.

Pay Transparency: Maximus compensation is based on factors including job location, education, experience, work quality, travel requirements, market conditions, and internal systems. Salary is one component of total compensation, which may include incentives and awards. Maximus offers benefits such as health insurance, life and disability insurance, retirement plans, paid holidays, and paid time off.

Salary ranges may differ based on contract value but will be aligned with job duties and experience. Salary history will not influence pay decisions. Maximus complies with all minimum wage and salary threshold regulations.

Minimum Salary: $20.87

Maximum Salary: $23.12